Daily Papers

Annotating task-oriented dialogues is notorious for the expensive and difficult data collection process. Few-shot dialogue state tracking (DST) is a realistic solution to this problem. In this paper, we hypothesize that dialogue summaries are essentially unstructured dialogue states; hence, we propose to reformulate dialogue state tracking as a dialogue summarization problem. To elaborate, we train a text-to-text language model with synthetic template-based dialogue summaries, generated by a set of rules from the dialogue states. Then, the dialogue states can be recovered by inversely applying the summary generation rules. We empirically show that our method DS2 outperforms previous works on few-shot DST in MultiWoZ 2.0 and 2.1, in both cross-domain and multi-domain settings. Our method also exhibits vast speedup during both training and inference as it can generate all states at once. Finally, based on our analysis, we discover that the naturalness of the summary templates plays a key role for successful training.

Task-oriented dialogue systems typically rely on large amounts of high-quality training data or require complex handcrafted rules. However, existing datasets are often limited in size considering the complexity of the dialogues. Additionally, conventional training signal inference is not suitable for non-deterministic agent behaviour, i.e. considering multiple actions as valid in identical dialogue states. We propose the Conversation Graph (ConvGraph), a graph-based representation of dialogues that can be exploited for data augmentation, multi-reference training and evaluation of non-deterministic agents. ConvGraph generates novel dialogue paths to augment data volume and diversity. Intrinsic and extrinsic evaluation across three datasets shows that data augmentation and/or multi-reference training with ConvGraph can improve dialogue success rates by up to 6.4%.

This paper introduces a novel approach to Dialogue State Tracking (DST) that leverages Large Language Models (LLMs) to generate natural language descriptions of dialogue states, moving beyond traditional slot-value representations. Conventional DST methods struggle with open-domain dialogues and noisy inputs. Motivated by the generative capabilities of LLMs, our Natural Language DST (NL-DST) framework trains an LLM to directly synthesize human-readable state descriptions. We demonstrate through extensive experiments on MultiWOZ 2.1 and Taskmaster-1 datasets that NL-DST significantly outperforms rule-based and discriminative BERT-based DST baselines, as well as generative slot-filling GPT-2 DST models, in both Joint Goal Accuracy and Slot Accuracy. Ablation studies and human evaluations further validate the effectiveness of natural language state generation, highlighting its robustness to noise and enhanced interpretability. Our findings suggest that NL-DST offers a more flexible, accurate, and human-understandable approach to dialogue state tracking, paving the way for more robust and adaptable task-oriented dialogue systems.

To advance multi-domain (cross-domain) dialogue modeling as well as alleviate the shortage of Chinese task-oriented datasets, we propose CrossWOZ, the first large-scale Chinese Cross-Domain Wizard-of-Oz task-oriented dataset. It contains 6K dialogue sessions and 102K utterances for 5 domains, including hotel, restaurant, attraction, metro, and taxi. Moreover, the corpus contains rich annotation of dialogue states and dialogue acts at both user and system sides. About 60% of the dialogues have cross-domain user goals that favor inter-domain dependency and encourage natural transition across domains in conversation. We also provide a user simulator and several benchmark models for pipelined task-oriented dialogue systems, which will facilitate researchers to compare and evaluate their models on this corpus. The large size and rich annotation of CrossWOZ make it suitable to investigate a variety of tasks in cross-domain dialogue modeling, such as dialogue state tracking, policy learning, user simulation, etc.

With increasing demand for and adoption of virtual assistants, recent work has investigated ways to accelerate bot schema design through the automatic induction of intents or the induction of slots and dialogue states. However, a lack of dedicated benchmarks and standardized evaluation has made progress difficult to track and comparisons between systems difficult to make. This challenge track, held as part of the Eleventh Dialog Systems Technology Challenge, introduces a benchmark that aims to evaluate methods for the automatic induction of customer intents in a realistic setting of customer service interactions between human agents and customers. We propose two subtasks for progressively tackling the automatic induction of intents and corresponding evaluation methodologies. We then present three datasets suitable for evaluating the tasks and propose simple baselines. Finally, we summarize the submissions and results of the challenge track, for which we received submissions from 34 teams.

The rise of big data has amplified the need for efficient, user-friendly automated machine learning (AutoML) tools. However, the intricacy of understanding domain-specific data and defining prediction tasks necessitates human intervention making the process time-consuming while preventing full automation. Instead, envision an intelligent agent capable of assisting users in conducting AutoML tasks through intuitive, natural conversations without requiring in-depth knowledge of the underlying machine learning (ML) processes. This agent's key challenge is to accurately comprehend the user's prediction goals and, consequently, formulate precise ML tasks, adjust data sets and model parameters accordingly, and articulate results effectively. In this paper, we take a pioneering step towards this ambitious goal by introducing a ChatGPT-based conversational data-science framework to act as a "personal data scientist". Precisely, we utilize Large Language Models (ChatGPT) to build a natural interface between the users and the ML models (Scikit-Learn), which in turn, allows us to approach this ambitious problem with a realistic solution. Our model pivots around four dialogue states: Data Visualization, Task Formulation, Prediction Engineering, and Result Summary and Recommendation. Each state marks a unique conversation phase, impacting the overall user-system interaction. Multiple LLM instances, serving as "micro-agents", ensure a cohesive conversation flow, granting us granular control over the conversation's progression. In summary, we developed an end-to-end system that not only proves the viability of the novel concept of conversational data science but also underscores the potency of LLMs in solving complex tasks. Interestingly, its development spotlighted several critical weaknesses in the current LLMs (ChatGPT) and highlighted substantial opportunities for improvement.

Previous attempts to build effective semantic parsers for Wizard-of-Oz (WOZ) conversations suffer from the difficulty in acquiring a high-quality, manually annotated training set. Approaches based only on dialogue synthesis are insufficient, as dialogues generated from state-machine based models are poor approximations of real-life conversations. Furthermore, previously proposed dialogue state representations are ambiguous and lack the precision necessary for building an effective agent. This paper proposes a new dialogue representation and a sample-efficient methodology that can predict precise dialogue states in WOZ conversations. We extended the ThingTalk representation to capture all information an agent needs to respond properly. Our training strategy is sample-efficient: we combine (1) fewshot data sparsely sampling the full dialogue space and (2) synthesized data covering a subset space of dialogues generated by a succinct state-based dialogue model. The completeness of the extended ThingTalk language is demonstrated with a fully operational agent, which is also used in training data synthesis. We demonstrate the effectiveness of our methodology on MultiWOZ 3.0, a reannotation of the MultiWOZ 2.1 dataset in ThingTalk. ThingTalk can represent 98% of the test turns, while the simulator can emulate 85% of the validation set. We train a contextual semantic parser using our strategy, and obtain 79% turn-by-turn exact match accuracy on the reannotated test set.

We present CoSQL, a corpus for building cross-domain, general-purpose database (DB) querying dialogue systems. It consists of 30k+ turns plus 10k+ annotated SQL queries, obtained from a Wizard-of-Oz (WOZ) collection of 3k dialogues querying 200 complex DBs spanning 138 domains. Each dialogue simulates a real-world DB query scenario with a crowd worker as a user exploring the DB and a SQL expert retrieving answers with SQL, clarifying ambiguous questions, or otherwise informing of unanswerable questions. When user questions are answerable by SQL, the expert describes the SQL and execution results to the user, hence maintaining a natural interaction flow. CoSQL introduces new challenges compared to existing task-oriented dialogue datasets:(1) the dialogue states are grounded in SQL, a domain-independent executable representation, instead of domain-specific slot-value pairs, and (2) because testing is done on unseen databases, success requires generalizing to new domains. CoSQL includes three tasks: SQL-grounded dialogue state tracking, response generation from query results, and user dialogue act prediction. We evaluate a set of strong baselines for each task and show that CoSQL presents significant challenges for future research. The dataset, baselines, and leaderboard will be released at https://yale-lily.github.io/cosql.

Tool-Augmented Larage Language Models (TA-LLMs) have shown promise in real-world applications, but face challenges in handling incomplete queries and out-of-scope requests. While existing approaches rely mainly on Supervised Fine-Tuning with expert trajectories, we propose DiaTool-DPO, a novel method that enhances TA-LLM's dialogue capabilities through Direct Preference Optimization. We model TA-LLM interactions as a Markov Decision Process with 5 distinct dialogue states and categorize user queries into 3 types based on their state transition trajectories. We automatically construct paired trajectory datasets of correct and incorrect dialogue flows and introduce a specialized objective loss for dialogue control. Our comprehensive evaluation demonstrates that DiaTool-DPO approaches GPT-4o's performance (94.8% in information gathering, 91% in tool call rejection) with substantial improvements over baseline (44% and 9.6% respectively) while maintaining core functionality. Our approach opens new possibilities for developing TA-LLMs that can handle diverse real-world scenarios without requiring additional expert demonstrations or human labeling.

Much of human dialogue occurs in semi-cooperative settings, where agents with different goals attempt to agree on common decisions. Negotiations require complex communication and reasoning skills, but success is easy to measure, making this an interesting task for AI. We gather a large dataset of human-human negotiations on a multi-issue bargaining task, where agents who cannot observe each other's reward functions must reach an agreement (or a deal) via natural language dialogue. For the first time, we show it is possible to train end-to-end models for negotiation, which must learn both linguistic and reasoning skills with no annotated dialogue states. We also introduce dialogue rollouts, in which the model plans ahead by simulating possible complete continuations of the conversation, and find that this technique dramatically improves performance. Our code and dataset are publicly available (https://github.com/facebookresearch/end-to-end-negotiator).

Even though machine learning has become the major scene in dialogue research community, the real breakthrough has been blocked by the scale of data available. To address this fundamental obstacle, we introduce the Multi-Domain Wizard-of-Oz dataset (MultiWOZ), a fully-labeled collection of human-human written conversations spanning over multiple domains and topics. At a size of 10k dialogues, it is at least one order of magnitude larger than all previous annotated task-oriented corpora. The contribution of this work apart from the open-sourced dataset labelled with dialogue belief states and dialogue actions is two-fold: firstly, a detailed description of the data collection procedure along with a summary of data structure and analysis is provided. The proposed data-collection pipeline is entirely based on crowd-sourcing without the need of hiring professional annotators; secondly, a set of benchmark results of belief tracking, dialogue act and response generation is reported, which shows the usability of the data and sets a baseline for future studies.

Theory of Mind (ToM)-an understanding of the mental states of others-is a key aspect of human social intelligence, yet, chatbots and LLM-based social agents do not typically integrate it. In this work, we demonstrate that LLMs that explicitly use ToM get better at dialogue, achieving goals more effectively. After showing that simply prompting models to generate mental states between dialogue turns already provides significant benefit, we further introduce ToMAgent (ToMA), a ToM-focused dialogue agent. ToMA is trained by pairing ToM with dialogue lookahead to produce mental states that are maximally useful for achieving dialogue goals. Experiments on the Sotopia interactive social evaluation benchmark demonstrate the effectiveness of our method over a range of baselines. Comprehensive analysis shows that ToMA exhibits more strategic, goal-oriented reasoning behaviors, which enable long-horizon adaptation, while maintaining better relationships with their partners. Our results suggest a step forward in integrating ToM for building socially intelligent LLM agents.

Autoregressive Transformers rely on Key-Value (KV) caching to accelerate inference. However, the linear growth of the KV cache with context length leads to excessive memory consumption and bandwidth constraints. This bottleneck is particularly problematic in real-time applications -- such as chatbots and interactive assistants -- where low latency and high memory efficiency are critical. Existing methods drop distant tokens or compress states in a lossy manner, sacrificing accuracy by discarding vital context or introducing bias. We propose MorphKV, an inference-time technique that maintains a constant-sized KV cache while preserving accuracy. MorphKV balances long-range dependencies and local coherence during text generation. It eliminates early-token bias while retaining high-fidelity context by adaptively ranking tokens through correlation-aware selection. Unlike heuristic retention or lossy compression, MorphKV iteratively refines the KV cache via lightweight updates guided by attention patterns of recent tokens. This approach captures inter-token correlation with greater accuracy, crucial for tasks like content creation and code generation. Our studies on long-response tasks show 52.9% memory savings and 18.2% higher accuracy on average compared to state-of-the-art prior works, enabling efficient real-world deployment.

Large Language Models (LLMs) present immense potential in the medical field, yet concerns over data privacy, regulatory compliance, and model stability restrict their widespread adoption. Although the distillation of high-performing closed-source LLMs has proven effective for general tasks, their application in healthcare is limited due to reduced domain knowledge and remnants of alignment behavior hindering clinical tasks. To address these challenges, we propose Dialogue-Based Knowledge Encoding (DBKE). DBKE enhances models' implicit knowledge base and primes them for conversational recall, augmenting their conversational capabilities and enabling a soft alignment for subsequent use cases. By transforming dense academic source text into synthetic dialogue, DBKE broadens the model's knowledge base and enables a soft alignment that guides downstream behaviours. We present Clinical Camel, an open-source, healthcare-focused conversational model, to showcase the effectiveness of DBKE. Clinical Camel outperforms GPT-3.5 on the United States Medical Licensing Examination (USMLE) Step 1 and Step 3 with scores of 53.2 % and 58.2 %, respectively, compared to GPT-3.5's scores of 36.1 % and 55.7 %. Clinical Camel adeptly handles multi-stage clinical case problems, provides adaptive counseling, and generates clinical notes. However, it is prone to hallucinations, which pose a significant obstacle in safety-critical settings. The performance of Clinical Camel underscores the importance of continued research and development of open-source models for the safe and effective integration of LLMs in healthcare settings.

Speech emotions play a crucial role in human-computer interaction, shaping engagement and context-aware communication. Despite recent advances in spoken dialogue systems, a holistic system for evaluating emotional reasoning is still lacking. To address this, we introduce EMO-Reasoning, a benchmark for assessing emotional coherence in dialogue systems. It leverages a curated dataset generated via text-to-speech to simulate diverse emotional states, overcoming the scarcity of emotional speech data. We further propose the Cross-turn Emotion Reasoning Score to assess the emotion transitions in multi-turn dialogues. Evaluating seven dialogue systems through continuous, categorical, and perceptual metrics, we show that our framework effectively detects emotional inconsistencies, providing insights for improving current dialogue systems. By releasing a systematic evaluation benchmark, we aim to advance emotion-aware spoken dialogue modeling toward more natural and adaptive interactions.

Transformer encoder-decoder models have shown impressive performance in dialogue modeling. However, as Transformers are inefficient in processing long sequences, dialogue history length often needs to be truncated. To address this problem, we propose a new memory-augmented Transformer that is compatible with existing pre-trained encoder-decoder models and enables efficient preservation of history information. It incorporates a separate memory module alongside the pre-trained Transformer to effectively interchange information between the memory states and the current input context. We evaluate our model on three dialogue datasets and two language modeling datasets. Experimental results show that our method has achieved superior efficiency and performance compared to other pre-trained Transformer baselines.

Collaborative tasks often begin with partial task knowledge and incomplete initial plans from each partner. To complete these tasks, agents need to engage in situated communication with their partners and coordinate their partial plans towards a complete plan to achieve a joint task goal. While such collaboration seems effortless in a human-human team, it is highly challenging for human-AI collaboration. To address this limitation, this paper takes a step towards collaborative plan acquisition, where humans and agents strive to learn and communicate with each other to acquire a complete plan for joint tasks. Specifically, we formulate a novel problem for agents to predict the missing task knowledge for themselves and for their partners based on rich perceptual and dialogue history. We extend a situated dialogue benchmark for symmetric collaborative tasks in a 3D blocks world and investigate computational strategies for plan acquisition. Our empirical results suggest that predicting the partner's missing knowledge is a more viable approach than predicting one's own. We show that explicit modeling of the partner's dialogue moves and mental states produces improved and more stable results than without. These results provide insight for future AI agents that can predict what knowledge their partner is missing and, therefore, can proactively communicate such information to help their partner acquire such missing knowledge toward a common understanding of joint tasks.

Collaborative dialogue relies on participants incrementally establishing common ground, yet in asymmetric settings they may believe they agree while referring to different entities. We introduce a perspectivist annotation scheme for the HCRC MapTask corpus (Anderson et al., 1991) that separately captures speaker and addressee grounded interpretations for each reference expression, enabling us to trace how understanding emerges, diverges, and repairs over time. Using a scheme-constrained LLM annotation pipeline, we obtain 13k annotated reference expressions with reliability estimates and analyze the resulting understanding states. The results show that full misunderstandings are rare once lexical variants are unified, but multiplicity discrepancies systematically induce divergences, revealing how apparent grounding can mask referential misalignment. Our framework provides both a resource and an analytic lens for studying grounded misunderstanding and for evaluating (V)LLMs' capacity to model perspective-dependent grounding in collaborative dialogue.

While theories of discourse and cognitive science have long recognized the value of unhurried pacing, recent dialogue research tends to minimize friction in conversational systems. Yet, frictionless dialogue risks fostering uncritical reliance on AI outputs, which can obscure implicit assumptions and lead to unintended consequences. To meet this challenge, we propose integrating positive friction into conversational AI, which promotes user reflection on goals, critical thinking on system response, and subsequent re-conditioning of AI systems. We hypothesize systems can improve goal alignment, modeling of user mental states, and task success by deliberately slowing down conversations in strategic moments to ask questions, reveal assumptions, or pause. We present an ontology of positive friction and collect expert human annotations on multi-domain and embodied goal-oriented corpora. Experiments on these corpora, along with simulated interactions using state-of-the-art systems, suggest incorporating friction not only fosters accountable decision-making, but also enhances machine understanding of user beliefs and goals, and increases task success rates.

Recent work on dialogue-based collaborative plan acquisition (CPA) has suggested that Theory of Mind (ToM) modelling can improve missing knowledge prediction in settings with asymmetric skill-sets and knowledge. Although ToM was claimed to be important for effective collaboration, its real impact on this novel task remains under-explored. By representing plans as graphs and by exploiting task-specific constraints we show that, as performance on CPA nearly doubles when predicting one's own missing knowledge, the improvements due to ToM modelling diminish. This phenomenon persists even when evaluating existing baseline methods. To better understand the relevance of ToM for CPA, we report a principled performance comparison of models with and without ToM features. Results across different models and ablations consistently suggest that learned ToM features are indeed more likely to reflect latent patterns in the data with no perceivable link to ToM. This finding calls for a deeper understanding of the role of ToM in CPA and beyond, as well as new methods for modelling and evaluating mental states in computational collaborative agents.

Providing Emotional Support (ES) to soothe people in emotional distress is an essential capability in social interactions. Most existing researches on building ES conversation systems only considered single-turn interactions with users, which was over-simplified. In comparison, multi-turn ES conversation systems can provide ES more effectively, but face several new technical challenges, including: (1) how to adopt appropriate support strategies to achieve the long-term dialogue goal of comforting the user's emotion; (2) how to dynamically model the user's state. In this paper, we propose a novel system MultiESC to address these issues. For strategy planning, drawing inspiration from the A* search algorithm, we propose lookahead heuristics to estimate the future user feedback after using particular strategies, which helps to select strategies that can lead to the best long-term effects. For user state modeling, MultiESC focuses on capturing users' subtle emotional expressions and understanding their emotion causes. Extensive experiments show that MultiESC significantly outperforms competitive baselines in both dialogue generation and strategy planning. Our codes are available at https://github.com/lwgkzl/MultiESC.

The traditional Dialogue State Tracking (DST) problem aims to track user preferences and intents in user-agent conversations. While sufficient for task-oriented dialogue systems supporting narrow domain applications, the advent of Large Language Model (LLM)-based chat systems has introduced many real-world intricacies in open-domain dialogues. These intricacies manifest in the form of increased complexity in contextual interactions, extended dialogue sessions encompassing a diverse array of topics, and more frequent contextual shifts. To handle these intricacies arising from evolving LLM-based chat systems, we propose joint dialogue segmentation and state tracking per segment in open-domain dialogue systems. Assuming a zero-shot setting appropriate to a true open-domain dialogue system, we propose S3-DST, a structured prompting technique that harnesses Pre-Analytical Recollection, a novel grounding mechanism we designed for improving long context tracking. To demonstrate the efficacy of our proposed approach in joint segmentation and state tracking, we evaluate S3-DST on a proprietary anonymized open-domain dialogue dataset, as well as publicly available DST and segmentation datasets. Across all datasets and settings, S3-DST consistently outperforms the state-of-the-art, demonstrating its potency and robustness the next generation of LLM-based chat systems.

MultiWOZ 2.0 (Budzianowski et al., 2018) is a recently released multi-domain dialogue dataset spanning 7 distinct domains and containing over 10,000 dialogues. Though immensely useful and one of the largest resources of its kind to-date, MultiWOZ 2.0 has a few shortcomings. Firstly, there is substantial noise in the dialogue state annotations and dialogue utterances which negatively impact the performance of state-tracking models. Secondly, follow-up work (Lee et al., 2019) has augmented the original dataset with user dialogue acts. This leads to multiple co-existent versions of the same dataset with minor modifications. In this work we tackle the aforementioned issues by introducing MultiWOZ 2.1. To fix the noisy state annotations, we use crowdsourced workers to re-annotate state and utterances based on the original utterances in the dataset. This correction process results in changes to over 32% of state annotations across 40% of the dialogue turns. In addition, we fix 146 dialogue utterances by canonicalizing slot values in the utterances to the values in the dataset ontology. To address the second problem, we combined the contributions of the follow-up works into MultiWOZ 2.1. Hence, our dataset also includes user dialogue acts as well as multiple slot descriptions per dialogue state slot. We then benchmark a number of state-of-the-art dialogue state tracking models on the MultiWOZ 2.1 dataset and show the joint state tracking performance on the corrected state annotations. We are publicly releasing MultiWOZ 2.1 to the community, hoping that this dataset resource will allow for more effective models across various dialogue subproblems to be built in the future.

Vision-and-Language Navigation (VLN) in real-world settings requires agents to process continuous visual streams and generate actions with low latency grounded in language instructions. While Video-based Large Language Models (Video-LLMs) have driven recent progress, current VLN methods based on Video-LLM often face trade-offs among fine-grained visual understanding, long-term context modeling and computational efficiency. We introduce StreamVLN, a streaming VLN framework that employs a hybrid slow-fast context modeling strategy to support multi-modal reasoning over interleaved vision, language and action inputs. The fast-streaming dialogue context facilitates responsive action generation through a sliding-window of active dialogues, while the slow-updating memory context compresses historical visual states using a 3D-aware token pruning strategy. With this slow-fast design, StreamVLN achieves coherent multi-turn dialogue through efficient KV cache reuse, supporting long video streams with bounded context size and inference cost. Experiments on VLN-CE benchmarks demonstrate state-of-the-art performance with stable low latency, ensuring robustness and efficiency in real-world deployment. The project page is: https://streamvln.github.io/{https://streamvln.github.io/}.

Generative models have advanced rapidly, enabling impressive talking head generation that brings AI to life. However, most existing methods focus solely on one-way portrait animation. Even the few that support bidirectional conversational interactions lack precise emotion-adaptive capabilities, significantly limiting their practical applicability. In this paper, we propose EAI-Avatar, a novel emotion-aware talking head generation framework for dyadic interactions. Leveraging the dialogue generation capability of large language models (LLMs, e.g., GPT-4), our method produces temporally consistent virtual avatars with rich emotional variations that seamlessly transition between speaking and listening states. Specifically, we design a Transformer-based head mask generator that learns temporally consistent motion features in a latent mask space, capable of generating arbitrary-length, temporally consistent mask sequences to constrain head motions. Furthermore, we introduce an interactive talking tree structure to represent dialogue state transitions, where each tree node contains information such as child/parent/sibling nodes and the current character's emotional state. By performing reverse-level traversal, we extract rich historical emotional cues from the current node to guide expression synthesis. Extensive experiments demonstrate the superior performance and effectiveness of our method.

Multi-party Conversational Agents (MPCAs) are systems designed to engage in dialogue with more than two participants simultaneously. Unlike traditional two-party agents, designing MPCAs faces additional challenges due to the need to interpret both utterance semantics and social dynamics. This survey explores recent progress in MPCAs by addressing three key questions: 1) Can agents model each participants' mental states? (State of Mind Modeling); 2) Can they properly understand the dialogue content? (Semantic Understanding); and 3) Can they reason about and predict future conversation flow? (Agent Action Modeling). We review methods ranging from classical machine learning to Large Language Models (LLMs) and multi-modal systems. Our analysis underscores Theory of Mind (ToM) as essential for building intelligent MPCAs and highlights multi-modal understanding as a promising yet underexplored direction. Finally, this survey offers guidance to future researchers on developing more capable MPCAs.

Understanding sentence meanings and updating information states appropriately across time -- what we call "situational understanding" (SU) -- is a critical ability for human-like AI agents. SU is essential in particular for chat models, such as ChatGPT, to enable consistent, coherent, and effective dialogue between humans and AI. Previous works have identified certain SU limitations in non-chatbot Large Language models (LLMs), but the extent and causes of these limitations are not well understood, and capabilities of current chat-based models in this domain have not been explored. In this work we tackle these questions, proposing a novel synthetic environment for SU testing which allows us to do controlled and systematic testing of SU in chat-oriented models, through assessment of models' ability to track and enumerate environment states. Our environment also allows for close analysis of dynamics of model performance, to better understand underlying causes for performance patterns. We apply our test to ChatGPT, the state-of-the-art chatbot, and find that despite the fundamental simplicity of the task, the model's performance reflects an inability to retain correct environment states across time. Our follow-up analyses suggest that performance degradation is largely because ChatGPT has non-persistent in-context memory (although it can access the full dialogue history) and it is susceptible to hallucinated updates -- including updates that artificially inflate accuracies. Our findings suggest overall that ChatGPT is not currently equipped for robust tracking of situation states, and that trust in the impressive dialogue performance of ChatGPT comes with risks. We release the codebase for reproducing our test environment, as well as all prompts and API responses from ChatGPT, at https://github.com/yangalan123/SituationalTesting.

We present EmoBERTa: Speaker-Aware Emotion Recognition in Conversation with RoBERTa, a simple yet expressive scheme of solving the ERC (emotion recognition in conversation) task. By simply prepending speaker names to utterances and inserting separation tokens between the utterances in a dialogue, EmoBERTa can learn intra- and inter- speaker states and context to predict the emotion of a current speaker, in an end-to-end manner. Our experiments show that we reach a new state of the art on the two popular ERC datasets using a basic and straight-forward approach. We've open sourced our code and models at https://github.com/tae898/erc.

In this paper, we propose a new method Strategist that utilizes LLMs to acquire new skills for playing multi-agent games through a self-improvement process. Our method gathers quality feedback through self-play simulations with Monte Carlo tree search and LLM-based reflection, which can then be used to learn high-level strategic skills such as how to evaluate states that guide the low-level execution.We showcase how our method can be used in both action planning and dialogue generation in the context of games, achieving good performance on both tasks. Specifically, we demonstrate that our method can help train agents with better performance than both traditional reinforcement learning-based approaches and other LLM-based skill learning approaches in games including the Game of Pure Strategy (GOPS) and The Resistance: Avalon.

Recent advances in large language models have demonstrated impressive capabilities in task-oriented applications, yet building emotionally intelligent chatbots that can engage in natural, strategic conversations remains a challenge. We present a novel approach called SAGE that uses latent variables to control long-horizon behavior in dialogue generation. At the core of our method is the State-Action Chain (SAC), which augments standard language model fine-tuning by introducing latent variables that encapsulate emotional states and conversational strategies between dialogue turns. During inference, these variables are generated before each response, enabling coarse-grained control over dialogue progression while maintaining natural interaction patterns. We also introduce a self-improvement pipeline that leverages dialogue tree search, LLM-based reward modeling, and targeted fine-tuning to optimize conversational trajectories. Our experimental results show that models trained with this approach demonstrate improved performance in emotional intelligence metrics while maintaining strong capabilities on LLM benchmarks. The discrete nature of our latent variables facilitates search-based strategies and provides a foundation for future applications of reinforcement learning to dialogue systems, where learning can occur at the state level rather than the token level.

Recent research on dialogue state tracking (DST) focuses on methods that allow few- and zero-shot transfer to new domains or schemas. However, performance gains heavily depend on aggressive data augmentation and fine-tuning of ever larger language model based architectures. In contrast, general purpose language models, trained on large amounts of diverse data, hold the promise of solving any kind of task without task-specific training. We present preliminary experimental results on the ChatGPT research preview, showing that ChatGPT achieves state-of-the-art performance in zero-shot DST. Despite our findings, we argue that properties inherent to general purpose models limit their ability to replace specialized systems. We further theorize that the in-context learning capabilities of such models will likely become powerful tools to support the development of dedicated and dynamic dialogue state trackers.

Conversations have an intrinsic one-to-many property, which means that multiple responses can be appropriate for the same dialog context. In task-oriented dialogs, this property leads to different valid dialog policies towards task completion. However, none of the existing task-oriented dialog generation approaches takes this property into account. We propose a Multi-Action Data Augmentation (MADA) framework to utilize the one-to-many property to generate diverse appropriate dialog responses. Specifically, we first use dialog states to summarize the dialog history, and then discover all possible mappings from every dialog state to its different valid system actions. During dialog system training, we enable the current dialog state to map to all valid system actions discovered in the previous process to create additional state-action pairs. By incorporating these additional pairs, the dialog policy learns a balanced action distribution, which further guides the dialog model to generate diverse responses. Experimental results show that the proposed framework consistently improves dialog policy diversity, and results in improved response diversity and appropriateness. Our model obtains state-of-the-art results on MultiWOZ.

MultiWOZ is a well-known task-oriented dialogue dataset containing over 10,000 annotated dialogues spanning 8 domains. It is extensively used as a benchmark for dialogue state tracking. However, recent works have reported presence of substantial noise in the dialogue state annotations. MultiWOZ 2.1 identified and fixed many of these erroneous annotations and user utterances, resulting in an improved version of this dataset. This work introduces MultiWOZ 2.2, which is a yet another improved version of this dataset. Firstly, we identify and fix dialogue state annotation errors across 17.3% of the utterances on top of MultiWOZ 2.1. Secondly, we redefine the ontology by disallowing vocabularies of slots with a large number of possible values (e.g., restaurant name, time of booking). In addition, we introduce slot span annotations for these slots to standardize them across recent models, which previously used custom string matching heuristics to generate them. We also benchmark a few state of the art dialogue state tracking models on the corrected dataset to facilitate comparison for future work. In the end, we discuss best practices for dialogue data collection that can help avoid annotation errors.

We study a symmetric collaborative dialogue setting in which two agents, each with private knowledge, must strategically communicate to achieve a common goal. The open-ended dialogue state in this setting poses new challenges for existing dialogue systems. We collected a dataset of 11K human-human dialogues, which exhibits interesting lexical, semantic, and strategic elements. To model both structured knowledge and unstructured language, we propose a neural model with dynamic knowledge graph embeddings that evolve as the dialogue progresses. Automatic and human evaluations show that our model is both more effective at achieving the goal and more human-like than baseline neural and rule-based models.

Sequence-to-sequence state-of-the-art systems for dialogue state tracking (DST) use the full dialogue history as input, represent the current state as a list with all the slots, and generate the entire state from scratch at each dialogue turn. This approach is inefficient, especially when the number of slots is large and the conversation is long. We propose Diable, a new task formalisation that simplifies the design and implementation of efficient DST systems and allows one to easily plug and play large language models. We represent the dialogue state as a table and formalise DST as a table manipulation task. At each turn, the system updates the previous state by generating table operations based on the dialogue context. Extensive experimentation on the MultiWoz datasets demonstrates that Diable (i) outperforms strong efficient DST baselines, (ii) is 2.4x more time efficient than current state-of-the-art methods while retaining competitive Joint Goal Accuracy, and (iii) is robust to noisy data annotations due to the table operations approach.

This document presents a detailed description of the challenge on clarifying questions for dialogue systems (ClariQ). The challenge is organized as part of the Conversational AI challenge series (ConvAI3) at Search Oriented Conversational AI (SCAI) EMNLP workshop in 2020. The main aim of the conversational systems is to return an appropriate answer in response to the user requests. However, some user requests might be ambiguous. In IR settings such a situation is handled mainly thought the diversification of the search result page. It is however much more challenging in dialogue settings with limited bandwidth. Therefore, in this challenge, we provide a common evaluation framework to evaluate mixed-initiative conversations. Participants are asked to rank clarifying questions in an information-seeking conversations. The challenge is organized in two stages where in Stage 1 we evaluate the submissions in an offline setting and single-turn conversations. Top participants of Stage 1 get the chance to have their model tested by human annotators.

Dialogue State Tracking (DST) is a core component of virtual assistants such as Alexa or Siri. To accomplish various tasks, these assistants need to support an increasing number of services and APIs. The Schema-Guided State Tracking track of the 8th Dialogue System Technology Challenge highlighted the DST problem for unseen services. The organizers introduced the Schema-Guided Dialogue (SGD) dataset with multi-domain conversations and released a zero-shot dialogue state tracking model. In this work, we propose a GOaL-Oriented Multi-task BERT-based dialogue state tracker (GOLOMB) inspired by architectures for reading comprehension question answering systems. The model "queries" dialogue history with descriptions of slots and services as well as possible values of slots. This allows to transfer slot values in multi-domain dialogues and have a capability to scale to unseen slot types. Our model achieves a joint goal accuracy of 53.97% on the SGD dataset, outperforming the baseline model.

Collecting and annotating task-oriented dialogues is time-consuming and costly; thus, zero and few shot learning could greatly benefit dialogue state tracking (DST). In this work, we propose an in-context learning (ICL) framework for zero-shot and few-shot learning DST, where a large pre-trained language model (LM) takes a test instance and a few exemplars as input, and directly decodes the dialogue state without any parameter updates. To better leverage a tabular domain description in the LM prompt, we reformulate DST into a text-to-SQL problem. We also propose a novel approach to retrieve annotated dialogues as exemplars. Empirical results on MultiWOZ show that our method IC-DST substantially outperforms previous fine-tuned state-of-the-art models in few-shot settings. In addition, we test IC-DST in zero-shot settings, in which the model only takes a fixed task instruction as input, finding that it outperforms previous zero-shot methods by a large margin.

Dialogue State Tracking (DST), a crucial component of task-oriented dialogue (ToD) systems, keeps track of all important information pertaining to dialogue history: filling slots with the most probable values throughout the conversation. Existing methods generally rely on a predefined set of values and struggle to generalise to previously unseen slots in new domains. To overcome these challenges, we propose a domain-agnostic extractive question answering (QA) approach with shared weights across domains. To disentangle the complex domain information in ToDs, we train our DST with a novel domain filtering strategy by excluding out-of-domain question samples. With an independent classifier that predicts the presence of multiple domains given the context, our model tackles DST by extracting spans in active domains. Empirical results demonstrate that our model can efficiently leverage domain-agnostic QA datasets by two-stage fine-tuning while being both domain-scalable and open-vocabulary in DST. It shows strong transferability by achieving zero-shot domain-adaptation results on MultiWOZ 2.1 with an average JGA of 36.7%. It further achieves cross-lingual transfer with state-of-the-art zero-shot results, 66.2% JGA from English to German and 75.7% JGA from English to Italian on WOZ 2.0.

Dialogue state tracking is an essential part of goal-oriented dialogue systems, while most of these state tracking models often fail to handle unseen services. In this paper, we propose SGD-QA, a simple and extensible model for schema-guided dialogue state tracking based on a question answering approach. The proposed multi-pass model shares a single encoder between the domain information and dialogue utterance. The domain's description represents the query and the dialogue utterance serves as the context. The model improves performance on unseen services by at least 1.6x compared to single-pass baseline models on the SGD dataset. SGD-QA shows competitive performance compared to state-of-the-art multi-pass models while being significantly more efficient in terms of memory consumption and training performance. We provide a thorough discussion on the model with ablation study and error analysis.

Large language models (LLMs) have revolutionized the landscape of Natural Language Processing systems, but are computationally expensive. To reduce the cost without sacrificing performance, previous studies have explored various approaches to harness the potential of Small Language Models (SLMs) as cost-effective alternatives to their larger counterparts. Driven by findings that SLMs and LLMs exhibit complementary strengths in a structured knowledge extraction task, this work presents a novel SLM/LLM routing framework designed to improve computational efficiency and enhance task performance. First, exemplar pools are created to represent the types of contexts where each LM provides a more reliable answer, leveraging a sentence embedding fine-tuned so that context similarity is close to dialogue state similarity. Then, during inference, the k-nearest exemplars to the testing instance are retrieved, and the instance is routed according to majority vote. In dialogue state tracking tasks, the proposed routing framework enhances performance substantially compared to relying solely on LLMs, while reducing the computational costs by over 50%.

Few-shot dialogue state tracking (DST) with Large Language Models (LLM) relies on an effective and efficient conversation retriever to find similar in-context examples for prompt learning. Previous works use raw dialogue context as search keys and queries, and a retriever is fine-tuned with annotated dialogues to achieve superior performance. However, the approach is less suited for scaling to new domains or new annotation languages, where fine-tuning data is unavailable. To address this problem, we handle the task of conversation retrieval based on text summaries of the conversations. A LLM-based conversation summarizer is adopted for query and key generation, which enables effective maximum inner product search. To avoid the extra inference cost brought by LLM-based conversation summarization, we further distill a light-weight conversation encoder which produces query embeddings without decoding summaries for test conversations. We validate our retrieval approach on MultiWOZ datasets with GPT-Neo-2.7B and LLaMA-7B/30B. The experimental results show a significant improvement over relevant baselines in real few-shot DST settings.

Recently, low-resource dialogue state tracking (DST) has received increasing attention. First obtaining state values then based on values to generate slot types has made great progress in this task. However, obtaining state values is still an under-studied problem. Existing extraction-based approaches cannot capture values that require the understanding of context and are not generalizable either. To address these issues, we propose a novel State VAlue Generation based framework (SVAG), decomposing DST into state value generation and domain slot generation. Specifically, we propose to generate state values and use self-training to further improve state value generation. Moreover, we design an estimator aiming at detecting incomplete generation and incorrect generation for pseudo-labeled data selection during self-training. Experimental results on the MultiWOZ 2.1 dataset show that our method which has only less than 1 billion parameters achieves state-of-the-art performance under the data ratio settings of 5%, 10%, and 25% when limited to models under 100 billion parameters. Compared to models with more than 100 billion parameters, SVAG still reaches competitive results.

A challenge in the Dialogue State Tracking (DST) field is adapting models to new domains without using any supervised data, zero-shot domain adaptation. Parameter-Efficient Transfer Learning (PETL) has the potential to address this problem due to its robustness. However, it has yet to be applied to the zero-shot scenarios, as it is not clear how to apply it unsupervisedly. Our method, Prompter, uses descriptions of target domain slots to generate dynamic prefixes that are concatenated to the key and values at each layer's self-attention mechanism. This allows for the use of prefix-tuning in zero-shot. Prompter outperforms previous methods on both the MultiWOZ and SGD benchmarks. In generating prefixes, our analyses find that Prompter not only utilizes the semantics of slot descriptions but also how often the slots appear together in conversation. Moreover, Prompter's gains are due to its improved ability to distinguish "none"-valued dialogue slots, compared against baselines.

Zero-shot transfer learning for dialogue state tracking (DST) enables us to handle a variety of task-oriented dialogue domains without the expense of collecting in-domain data. In this work, we propose to transfer the cross-task knowledge from general question answering (QA) corpora for the zero-shot DST task. Specifically, we propose TransferQA, a transferable generative QA model that seamlessly combines extractive QA and multi-choice QA via a text-to-text transformer framework, and tracks both categorical slots and non-categorical slots in DST. In addition, we introduce two effective ways to construct unanswerable questions, namely, negative question sampling and context truncation, which enable our model to handle "none" value slots in the zero-shot DST setting. The extensive experiments show that our approaches substantially improve the existing zero-shot and few-shot results on MultiWoz. Moreover, compared to the fully trained baseline on the Schema-Guided Dialogue dataset, our approach shows better generalization ability in unseen domains.

This paper gives an overview of the Schema-Guided Dialogue State Tracking task of the 8th Dialogue System Technology Challenge. The goal of this task is to develop dialogue state tracking models suitable for large-scale virtual assistants, with a focus on data-efficient joint modeling across domains and zero-shot generalization to new APIs. This task provided a new dataset consisting of over 16000 dialogues in the training set spanning 16 domains to highlight these challenges, and a baseline model capable of zero-shot generalization to new APIs. Twenty-five teams participated, developing a range of neural network models, exceeding the performance of the baseline model by a very high margin. The submissions incorporated a variety of pre-trained encoders and data augmentation techniques. This paper describes the task definition, dataset and evaluation methodology. We also summarize the approach and results of the submitted systems to highlight the overall trends in the state-of-the-art.

Large language models (LLMs) are increasingly prevalent in conversational systems due to their advanced understanding and generative capabilities in general contexts. However, their effectiveness in task-oriented dialogues (TOD), which requires not only response generation but also effective dialogue state tracking (DST) within specific tasks and domains, remains less satisfying. In this work, we propose a novel approach FnCTOD for solving DST with LLMs through function calling. This method improves zero-shot DST, allowing adaptation to diverse domains without extensive data collection or model tuning. Our experimental results demonstrate that our approach achieves exceptional performance with both modestly sized open-source and also proprietary LLMs: with in-context prompting it enables various 7B or 13B parameter models to surpass the previous state-of-the-art (SOTA) achieved by ChatGPT, and improves ChatGPT's performance beating the SOTA by 5.6% Avg. JGA. Individual model results for GPT-3.5 and GPT-4 are boosted by 4.8% and 14%, respectively. We also show that by fine-tuning on a small collection of diverse task-oriented dialogues, we can equip modestly sized models, specifically a 13B parameter LLaMA2-Chat model, with function-calling capabilities and DST performance comparable to ChatGPT while maintaining their chat capabilities. We plan to open-source experimental code and model.

Data augmentation methods have been a promising direction to improve the performance of small models for low-resource dialogue state tracking. However, traditional methods rely on pre-defined user goals and neglect the importance of data complexity in this task. In this paper, we propose EDZ-DA, an Easy-to-Difficult Zero-shot Data Augmentation framework for low-resource dialogue state tracking that utilizes large language models to automatically catch the relationships of different domains and then generate the dialogue data. We also complicate the dialogues based on the domain relation to enhance the model's capability for co-reference slot tracking. Furthermore, we permute slot values to mitigate the influence of output orders and the problem of incomplete value generation. Experimental results illustrate the superiority of our proposed method compared to previous strong data augmentation baselines on MultiWOZ.

Negotiation is one of the crucial abilities in human communication, and there has been a resurgent research interest in negotiation dialogue systems recently, which goal is to empower intelligent agents with such ability that can efficiently help humans resolve conflicts or reach beneficial agreements. Although there have been many explorations in negotiation dialogue systems, a systematic review of this task has to date remained notably absent. To this end, we aim to fill this gap by reviewing contemporary studies in the emerging field of negotiation dialogue systems, covering benchmarks, evaluations, and methodologies. Furthermore, we also discuss potential future directions, including multi-modal, multi-party, and cross-cultural negotiation scenarios. Our goal is to provide the community with a systematic overview of negotiation dialogue systems and to inspire future research.

The Dialog State Tracking Challenge 4 (DSTC 4) differentiates itself from the previous three editions as follows: the number of slot-value pairs present in the ontology is much larger, no spoken language understanding output is given, and utterances are labeled at the subdialog level. This paper describes a novel dialog state tracking method designed to work robustly under these conditions, using elaborate string matching, coreference resolution tailored for dialogs and a few other improvements. The method can correctly identify many values that are not explicitly present in the utterance. On the final evaluation, our method came in first among 7 competing teams and 24 entries. The F1-score achieved by our method was 9 and 7 percentage points higher than that of the runner-up for the utterance-level evaluation and for the subdialog-level evaluation, respectively.

Dialogue Act (DA) classification is a challenging problem in dialogue interpretation, which aims to attach semantic labels to utterances and characterize the speaker's intention. Currently, many existing approaches formulate the DA classification problem ranging from multi-classification to structured prediction, which suffer from two limitations: a) these methods are either handcrafted feature-based or have limited memories. b) adversarial examples can't be correctly classified by traditional training methods. To address these issues, in this paper we first cast the problem into a question and answering problem and proposed an improved dynamic memory networks with hierarchical pyramidal utterance encoder. Moreover, we apply adversarial training to train our proposed model. We evaluate our model on two public datasets, i.e., Switchboard dialogue act corpus and the MapTask corpus. Extensive experiments show that our proposed model is not only robust, but also achieves better performance when compared with some state-of-the-art baselines.

While multimodal conversation agents are gaining importance in several domains such as retail, travel etc., deep learning research in this area has been limited primarily due to the lack of availability of large-scale, open chatlogs. To overcome this bottleneck, in this paper we introduce the task of multimodal, domain-aware conversations, and propose the MMD benchmark dataset. This dataset was gathered by working in close coordination with large number of domain experts in the retail domain. These experts suggested various conversations flows and dialog states which are typically seen in multimodal conversations in the fashion domain. Keeping these flows and states in mind, we created a dataset consisting of over 150K conversation sessions between shoppers and sales agents, with the help of in-house annotators using a semi-automated manually intense iterative process. With this dataset, we propose 5 new sub-tasks for multimodal conversations along with their evaluation methodology. We also propose two multimodal neural models in the encode-attend-decode paradigm and demonstrate their performance on two of the sub-tasks, namely text response generation and best image response selection. These experiments serve to establish baseline performance and open new research directions for each of these sub-tasks. Further, for each of the sub-tasks, we present a `per-state evaluation' of 9 most significant dialog states, which would enable more focused research into understanding the challenges and complexities involved in each of these states.

Creating a system that can have meaningful conversations with humans to help accomplish tasks is one of the ultimate goals of Artificial Intelligence (AI). It has defined the meaning of AI since the beginning. A lot has been accomplished in this area recently, with voice assistant products entering our daily lives and chat bot systems becoming commonplace in customer service. At first glance there seems to be no shortage of options for dialogue systems. However, the frequently deployed dialogue systems today seem to all struggle with a critical weakness - they are hard to build and harder to maintain. At the core of the struggle is the need to script every single turn of interactions between the bot and the human user. This makes the dialogue systems more difficult to maintain as the tasks become more complex and more tasks are added to the system. In this paper, we propose Converse, a flexible tree-based modular task-oriented dialogue system. Converse uses an and-or tree structure to represent tasks and offers powerful multi-task dialogue management. Converse supports task dependency and task switching, which are unique features compared to other open-source dialogue frameworks. At the same time, Converse aims to make the bot building process easy and simple, for both professional and non-professional software developers. The code is available at https://github.com/salesforce/Converse.

Current dialogue research primarily studies pairwise (two-party) conversations, and does not address the everyday setting where more than two speakers converse together. In this work, we both collect and evaluate multi-party conversations to study this more general case. We use the LIGHT environment to construct grounded conversations, where each participant has an assigned character to role-play. We thus evaluate the ability of language models to act as one or more characters in such conversations. Models require two skills that pairwise-trained models appear to lack: (1) being able to decide when to talk; (2) producing coherent utterances grounded on multiple characters. We compare models trained on our new dataset to existing pairwise-trained dialogue models, as well as large language models with few-shot prompting. We find that our new dataset, MultiLIGHT, which we will publicly release, can help bring significant improvements in the group setting.

Dialogue act recognition is an important part of natural language understanding. We investigate the way dialogue act corpora are annotated and the learning approaches used so far. We find that the dialogue act is context-sensitive within the conversation for most of the classes. Nevertheless, previous models of dialogue act classification work on the utterance-level and only very few consider context. We propose a novel context-based learning method to classify dialogue acts using a character-level language model utterance representation, and we notice significant improvement. We evaluate this method on the Switchboard Dialogue Act corpus, and our results show that the consideration of the preceding utterances as a context of the current utterance improves dialogue act detection.

Human dialogues are scenario-based and appropriate responses generally relate to the latent context knowledge entailed by the specific scenario. To enable responses that are more meaningful and context-specific, we propose to improve generative dialogue systems from the scenario perspective, where both dialogue history and future conversation are taken into account to implicitly reconstruct the scenario knowledge. More importantly, the conversation scenarios are further internalized using imitation learning framework, where the conventional dialogue model that has no access to future conversations is effectively regularized by transferring the scenario knowledge contained in hierarchical supervising signals from the scenario-based dialogue model, so that the future conversation is not required in actual inference. Extensive evaluations show that our approach significantly outperforms state-of-the-art baselines on diversity and relevance, and expresses scenario-specific knowledge.

Prior approaches to realizing mixed-initiative human--computer referential communication have adopted information-state or collaborative problem-solving approaches. In this paper, we argue for a new approach, inspired by coherence-based models of discourse such as SDRT asher-lascarides:2003a, in which utterances attach to an evolving discourse structure and the associated knowledge graph of speaker commitments serves as an interface to real-world reasoning and conversational strategy. As first steps towards implementing the approach, we describe a simple dialogue system in a referential communication domain that accumulates constraints across discourse, interprets them using a learned probabilistic model, and plans clarification using reinforcement learning.

Open-domain dialogue systems aim to generate relevant, informative and engaging responses. Seq2seq neural response generation approaches do not have explicit mechanisms to control the content or style of the generated response, and frequently result in uninformative utterances. In this paper, we propose using a dialogue policy to plan the content and style of target responses in the form of an action plan, which includes knowledge sentences related to the dialogue context, targeted dialogue acts, topic information, etc. The attributes within the action plan are obtained by automatically annotating the publicly released Topical-Chat dataset. We condition neural response generators on the action plan which is then realized as target utterances at the turn and sentence levels. We also investigate different dialogue policy models to predict an action plan given the dialogue context. Through automated and human evaluation, we measure the appropriateness of the generated responses and check if the generation models indeed learn to realize the given action plans. We demonstrate that a basic dialogue policy that operates at the sentence level generates better responses in comparison to turn level generation as well as baseline models with no action plan. Additionally the basic dialogue policy has the added effect of controllability.

Recent advances in large-scale language modeling and generation have enabled the creation of dialogue agents that exhibit human-like responses in a wide range of conversational scenarios spanning a diverse set of tasks, from general chit-chat to focused goal-oriented discourse. While these agents excel at generating high-quality responses that are relevant to prior context, they suffer from a lack of awareness of the overall direction in which the conversation is headed, and the likelihood of task success inherent therein. Thus, we propose a framework in which dialogue agents can evaluate the progression of a conversation toward or away from desired outcomes, and use this signal to inform planning for subsequent responses. Our framework is composed of three key elements: (1) the notion of a "global" dialogue state (GDS) space, (2) a task-specific progression function (PF) computed in terms of a conversation's trajectory through this space, and (3) a planning mechanism based on dialogue rollouts by which an agent may use progression signals to select its next response.

Dialogue Policy Learning is a key component in a task-oriented dialogue system (TDS) that decides the next action of the system given the dialogue state at each turn. Reinforcement Learning (RL) is commonly chosen to learn the dialogue policy, regarding the user as the environment and the system as the agent. Many benchmark datasets and algorithms have been created to facilitate the development and evaluation of dialogue policy based on RL. In this paper, we survey recent advances and challenges in dialogue policy from the prescriptive of RL. More specifically, we identify the major problems and summarize corresponding solutions for RL-based dialogue policy learning. Besides, we provide a comprehensive survey of applying RL to dialogue policy learning by categorizing recent methods into basic elements in RL. We believe this survey can shed a light on future research in dialogue management.

We introduce a new dataset of conversational speech representing English from India, Nigeria, and the United States. The Multi-Dialect Dataset of Dialogues (MD3) strikes a new balance between open-ended conversational speech and task-oriented dialogue by prompting participants to perform a series of short information-sharing tasks. This facilitates quantitative cross-dialectal comparison, while avoiding the imposition of a restrictive task structure that might inhibit the expression of dialect features. Preliminary analysis of the dataset reveals significant differences in syntax and in the use of discourse markers. The dataset, which will be made publicly available with the publication of this paper, includes more than 20 hours of audio and more than 200,000 orthographically-transcribed tokens.

Knowledge-grounded dialogue is a task of generating an informative response based on both the dialogue history and external knowledge source. In general, there are two forms of knowledge: manually annotated knowledge graphs and knowledge text from website. From various evaluation viewpoints, each type of knowledge has advantages and downsides. To further distinguish the principles and determinants from the intricate factors, we conduct a thorough experiment and study on the task to answer three essential questions. The questions involve the choice of appropriate knowledge form, the degree of mutual effects between knowledge and the model selection, and the few-shot performance of knowledge. Supported by statistical shreds of evidence, we offer conclusive solutions and sensible suggestions for directions and standards of future research.

Recent progress on large language models (LLMs) has enabled dialogue agents to generate highly naturalistic and plausible text. However, current LLM language generation focuses on responding accurately to questions and requests with a single effective response. In reality, many real dialogues are interactive, meaning an agent's utterances will influence their conversational partner, elicit information, or change their opinion. Accounting for how an agent can effectively steer a conversation is a crucial ability in many dialogue tasks, from healthcare to preference elicitation. Existing methods for fine-tuning dialogue agents to accomplish such tasks would rely on curating some amount of expert data. However, doing so often requires understanding the underlying cognitive processes of the conversational partner, which is a skill neither humans nor LLMs trained on human data can reliably do. Our key insight is that while LLMs may not be adept at identifying effective strategies for steering conversations a priori, or in the middle of an ongoing conversation, they can do so post-hoc, or in hindsight, after seeing how their conversational partner responds. We use this fact to rewrite and augment existing suboptimal data, and train via offline reinforcement learning (RL) an agent that outperforms both prompting and learning from unaltered human demonstrations. We apply our approach to two domains that require understanding human mental state, intelligent interaction, and persuasion: mental health support, and soliciting charitable donations. Our results in a user study with real humans show that our approach greatly outperforms existing state-of-the-art dialogue agents.

Dialogue systems are usually categorized into two types, open-domain and task-oriented. The first one focuses on chatting with users and making them engage in the conversations, where selecting a proper topic to fit the dialogue context is essential for a successful dialogue. The other one focuses on a specific task instead of casual talks, e.g., finding a movie on Friday night, or playing a song. These two directions have been studied separately due to their different purposes. However, how smoothly transitioning from social chatting to task-oriented dialogues is important for triggering business opportunities, and there is no public data focusing on such scenarios. Hence, this paper focuses on investigating the conversations starting from open-domain social chatting and then gradually transitioning to task-oriented purposes, and releases a large-scale dataset with detailed annotations for encouraging this research direction. To achieve this goal, this paper proposes a framework to automatically generate many dialogues without human involvement, in which any powerful open-domain dialogue generation model can be easily leveraged. The human evaluation shows that our generated dialogue data has a natural flow at a reasonable quality, showing that our released data has a great potential of guiding future research directions and commercial activities. Furthermore, the released models allow researchers to automatically generate unlimited dialogues in the target scenarios, which can greatly benefit semi-supervised and unsupervised approaches.

We present SODA: the first publicly available, million-scale high-quality social dialogue dataset. Using SODA, we train COSMO: a generalizable conversation agent outperforming previous best-performing agents on both in- and out-of-domain datasets. In contrast to most existing crowdsourced, small-scale dialogue corpora, we distill 1.5M socially-grounded dialogues from a pre-trained language model (InstructGPT; Ouyang et al., 2022). Dialogues are distilled by contextualizing social commonsense knowledge from a knowledge graph (Atomic10x; West et al., 2022). Human evaluation shows that dialogues in SODA are more consistent, specific, and (surprisingly) natural than prior human-authored datasets - e.g., DailyDialog (Li et al., 2017), BlendedSkillTalk (Smith et al., 2020). In addition, extensive evaluations show that COSMO is significantly more natural and consistent on unseen datasets than best-performing dialogue models - e.g., GODEL (Peng et al., 2022), BlenderBot (Roller et al., 2021), DialoGPT (Zhang et al., 2020). Furthermore, it is sometimes even preferred to the original human-written gold responses. We make our data, models, and code public.

Conversational artificial intelligence (AI) disrupts how humans interact with technology. Recently, OpenAI introduced ChatGPT, a state-of-the-art dialogue model that can converse with its human counterparts with unprecedented capabilities. ChatGPT has witnessed tremendous attention from the media, academia, industry, and the general public, attracting more than a million users within days of its release. However, its explosive adoption for information search and as an automated decision aid underscores the importance to understand its limitations and biases. This paper focuses on one of democratic society's most important decision-making processes: political elections. Prompting ChatGPT with 630 political statements from two leading voting advice applications and the nation-agnostic political compass test in three pre-registered experiments, we uncover ChatGPT's pro-environmental, left-libertarian ideology. For example, ChatGPT would impose taxes on flights, restrict rent increases, and legalize abortion. In the 2021 elections, it would have voted most likely for the Greens both in Germany (B\"undnis 90/Die Gr\"unen) and in the Netherlands (GroenLinks). Our findings are robust when negating the prompts, reversing the order of the statements, varying prompt formality, and across languages (English, German, Dutch, and Spanish). We conclude by discussing the implications of politically biased conversational AI on society.

We develop a high-quality multi-turn dialog dataset, DailyDialog, which is intriguing in several aspects. The language is human-written and less noisy. The dialogues in the dataset reflect our daily communication way and cover various topics about our daily life. We also manually label the developed dataset with communication intention and emotion information. Then, we evaluate existing approaches on DailyDialog dataset and hope it benefit the research field of dialog systems.

Dialogue assessment plays a critical role in the development of open-domain dialogue systems. Existing work are uncapable of providing an end-to-end and human-epistemic assessment dataset, while they only provide sub-metrics like coherence or the dialogues are conversed between annotators far from real user settings. In this paper, we release a large-scale dialogue quality assessment dataset (DiQAD), for automatically assessing open-domain dialogue quality. Specifically, we (1) establish the assessment criteria based on the dimensions conforming to human judgements on dialogue qualities, and (2) annotate large-scale dialogues that conversed between real users based on these annotation criteria, which contains around 100,000 dialogues. We conduct several experiments and report the performances of the baselines as the benchmark on DiQAD. The dataset is openly accessible at https://github.com/yukunZhao/Dataset_Dialogue_quality_evaluation.

Despite recent advancements in language models (LMs), their application to dialogue management (DM) problems and ability to carry on rich conversations remain a challenge. We use reinforcement learning (RL) to develop a dialogue agent that avoids being short-sighted (outputting generic utterances) and maximizes overall user satisfaction. Most existing RL approaches to DM train the agent at the word-level, and thus, have to deal with a combinatorially complex action space even for a medium-size vocabulary. As a result, they struggle to produce a successful and engaging dialogue even if they are warm-started with a pre-trained LM. To address this issue, we develop a RL-based DM using a novel mixture of expert language model (MoE-LM) that consists of (i) a LM capable of learning diverse semantics for conversation histories, (ii) a number of {\em specialized} LMs (or experts) capable of generating utterances corresponding to a particular attribute or personality, and (iii) a RL-based DM that performs dialogue planning with the utterances generated by the experts. Our MoE approach provides greater flexibility to generate sensible utterances with different intents and allows RL to focus on conversational-level DM. We compare it with SOTA baselines on open-domain dialogues and demonstrate its effectiveness both in terms of the diversity and sensibility of the generated utterances and the overall DM performance.

Despite recent progress in open-domain dialogue evaluation, how to develop automatic metrics remains an open problem. We explore the potential of dialogue evaluation featuring dialog act information, which was hardly explicitly modeled in previous methods. However, defined at the utterance level in general, dialog act is of coarse granularity, as an utterance can contain multiple segments possessing different functions. Hence, we propose segment act, an extension of dialog act from utterance level to segment level, and crowdsource a large-scale dataset for it. To utilize segment act flows, sequences of segment acts, for evaluation, we develop the first consensus-based dialogue evaluation framework, FlowEval. This framework provides a reference-free approach for dialog evaluation by finding pseudo-references. Extensive experiments against strong baselines on three benchmark datasets demonstrate the effectiveness and other desirable characteristics of our FlowEval, pointing out a potential path for better dialogue evaluation.

Instructions-tuned Large Language Models (LLMs) gained recently huge popularity thanks to their ability to interact with users through conversation. In this work we aim to evaluate their ability to complete multi-turn tasks and interact with external databases in the context of established task-oriented dialogue benchmarks. We show that for explicit belief state tracking, LLMs underperform compared to specialized task-specific models. Nevertheless, they show ability to guide the dialogue to successful ending if given correct slot values. Furthermore this ability improves with access to true belief state distribution or in-domain examples.

The sequential order of utterances is often meaningful in coherent dialogues, and the order changes of utterances could lead to low-quality and incoherent conversations. We consider the order information as a crucial supervised signal for dialogue learning, which, however, has been neglected by many previous dialogue systems. Therefore, in this paper, we introduce a self-supervised learning task, inconsistent order detection, to explicitly capture the flow of conversation in dialogues. Given a sampled utterance pair triple, the task is to predict whether it is ordered or misordered. Then we propose a sampling-based self-supervised network SSN to perform the prediction with sampled triple references from previous dialogue history. Furthermore, we design a joint learning framework where SSN can guide the dialogue systems towards more coherent and relevant dialogue learning through adversarial training. We demonstrate that the proposed methods can be applied to both open-domain and task-oriented dialogue scenarios, and achieve the new state-of-the-art performance on the OpenSubtitiles and Movie-Ticket Booking datasets.

In this work, we investigate the human perception of coherence in open-domain dialogues. In particular, we address the problem of annotating and modeling the coherence of next-turn candidates while considering the entire history of the dialogue. First, we create the Switchboard Coherence (SWBD-Coh) corpus, a dataset of human-human spoken dialogues annotated with turn coherence ratings, where next-turn candidate utterances ratings are provided considering the full dialogue context. Our statistical analysis of the corpus indicates how turn coherence perception is affected by patterns of distribution of entities previously introduced and the Dialogue Acts used. Second, we experiment with different architectures to model entities, Dialogue Acts and their combination and evaluate their performance in predicting human coherence ratings on SWBD-Coh. We find that models combining both DA and entity information yield the best performances both for response selection and turn coherence rating.

We explore the task of improving persona consistency of dialogue agents. Recent models tackling consistency often train with additional Natural Language Inference (NLI) labels or attach trained extra modules to the generative agent for maintaining consistency. However, such additional labels and training can be demanding. Also, we find even the best-performing persona-based agents are insensitive to contradictory words. Inspired by social cognition and pragmatics, we endow existing dialogue agents with public self-consciousness on the fly through an imaginary listener. Our approach, based on the Rational Speech Acts framework (Frank and Goodman, 2012), can enforce dialogue agents to refrain from uttering contradiction. We further extend the framework by learning the distractor selection, which has been usually done manually or randomly. Results on Dialogue NLI (Welleck et al., 2019) and PersonaChat (Zhang et al., 2018) dataset show that our approach reduces contradiction and improves consistency of existing dialogue models. Moreover, we show that it can be generalized to improve context-consistency beyond persona in dialogues.

Medical dialogue systems (MDS) aim to provide patients with medical services, such as diagnosis and prescription. Since most patients cannot precisely describe their symptoms, dialogue understanding is challenging for MDS. Previous studies mainly addressed this by extracting the mentioned medical entities as critical dialogue history information. In this work, we argue that it is also essential to capture the transitions of the medical entities and the doctor's dialogue acts in each turn, as they help the understanding of how the dialogue flows and enhance the prediction of the entities and dialogue acts to be adopted in the following turn. Correspondingly, we propose a Dual Flow enhanced Medical (DFMed) dialogue generation framework. It extracts the medical entities and dialogue acts used in the dialogue history and models their transitions with an entity-centric graph flow and a sequential act flow, respectively. We employ two sequential models to encode them and devise an interweaving component to enhance their interactions. Experiments on two datasets demonstrate that our method exceeds baselines in both automatic and manual evaluations.

Dialogue systems are a popular natural language processing (NLP) task as it is promising in real-life applications. It is also a complicated task since many NLP tasks deserving study are involved. As a result, a multitude of novel works on this task are carried out, and most of them are deep learning based due to the outstanding performance. In this survey, we mainly focus on the deep learning based dialogue systems. We comprehensively review state-of-the-art research outcomes in dialogue systems and analyze them from two angles: model type and system type. Specifically, from the angle of model type, we discuss the principles, characteristics, and applications of different models that are widely used in dialogue systems. This will help researchers acquaint these models and see how they are applied in state-of-the-art frameworks, which is rather helpful when designing a new dialogue system. From the angle of system type, we discuss task-oriented and open-domain dialogue systems as two streams of research, providing insight into the hot topics related. Furthermore, we comprehensively review the evaluation methods and datasets for dialogue systems to pave the way for future research. Finally, some possible research trends are identified based on the recent research outcomes. To the best of our knowledge, this survey is the most comprehensive and up-to-date one at present for deep learning based dialogue systems, extensively covering the popular techniques. We speculate that this work is a good starting point for academics who are new to the dialogue systems or those who want to quickly grasp up-to-date techniques in this area.

Modern democracies face a critical issue of declining citizen participation in decision-making. Online discussion forums are an important avenue for enhancing citizen participation. This thesis proposal 1) identifies the challenges involved in facilitating large-scale online discussions with Natural Language Processing (NLP), 2) suggests solutions to these challenges by incorporating hybrid human-AI technologies, and 3) investigates what these technologies can reveal about individual perspectives in online discussions. We propose a three-layered hierarchy for representing perspectives that can be obtained by a mixture of human intelligence and large language models. We illustrate how these representations can draw insights into the diversity of perspectives and allow us to investigate interactions in online discussions.

User Satisfaction Estimation (USE) is an important yet challenging task in goal-oriented conversational systems. Whether the user is satisfied with the system largely depends on the fulfillment of the user's needs, which can be implicitly reflected by users' dialogue acts. However, existing studies often neglect the sequential transitions of dialogue act or rely heavily on annotated dialogue act labels when utilizing dialogue acts to facilitate USE. In this paper, we propose a novel framework, namely USDA, to incorporate the sequential dynamics of dialogue acts for predicting user satisfaction, by jointly learning User Satisfaction Estimation and Dialogue Act Recognition tasks. In specific, we first employ a Hierarchical Transformer to encode the whole dialogue context, with two task-adaptive pre-training strategies to be a second-phase in-domain pre-training for enhancing the dialogue modeling ability. In terms of the availability of dialogue act labels, we further develop two variants of USDA to capture the dialogue act information in either supervised or unsupervised manners. Finally, USDA leverages the sequential transitions of both content and act features in the dialogue to predict the user satisfaction. Experimental results on four benchmark goal-oriented dialogue datasets across different applications show that the proposed method substantially and consistently outperforms existing methods on USE, and validate the important role of dialogue act sequences in USE.

We describe the setting and results of the ConvAI2 NeurIPS competition that aims to further the state-of-the-art in open-domain chatbots. Some key takeaways from the competition are: (i) pretrained Transformer variants are currently the best performing models on this task, (ii) but to improve performance on multi-turn conversations with humans, future systems must go beyond single word metrics like perplexity to measure the performance across sequences of utterances (conversations) -- in terms of repetition, consistency and balance of dialogue acts (e.g. how many questions asked vs. answered).

Humans talk in free-form while negotiating the expressed meanings or common ground. Despite the impressive conversational abilities of the large generative language models, they do not consider the individual differences in contextual understanding in a shared situated environment. In this work, we propose MindDial, a novel conversational framework that can generate situated free-form responses to negotiate common ground. We design an explicit mind module that can track three-level beliefs -- the speaker's belief, the speaker's prediction of the listener's belief, and the common belief based on the gap between the first two. Then the speaking act classification head will decide to continue to talk, end this turn, or take task-related action. We augment a common ground alignment dataset MutualFriend with belief dynamics annotation, of which the goal is to find a single mutual friend based on the free chat between two agents. Experiments show that our model with mental state modeling can resemble human responses when aligning common ground meanwhile mimic the natural human conversation flow. The ablation study further validates the third-level common belief can aggregate information of the first and second-order beliefs and align common ground more efficiently.

In this paper, a novel Generation-Evaluation framework is developed for multi-turn conversations with the objective of letting both participants know more about each other. For the sake of rational knowledge utilization and coherent conversation flow, a dialogue strategy which controls knowledge selection is instantiated and continuously adapted via reinforcement learning. Under the deployed strategy, knowledge grounded conversations are conducted with two dialogue agents. The generated dialogues are comprehensively evaluated on aspects like informativeness and coherence, which are aligned with our objective and human instinct. These assessments are integrated as a compound reward to guide the evolution of dialogue strategy via policy gradient. Comprehensive experiments have been carried out on the publicly available dataset, demonstrating that the proposed method outperforms the other state-of-the-art approaches significantly.

Dialog management (DM) is a crucial component in a task-oriented dialog system. Given the dialog history, DM predicts the dialog state and decides the next action that the dialog agent should take. Recently, dialog policy learning has been widely formulated as a Reinforcement Learning (RL) problem, and more works focus on the applicability of DM. In this paper, we survey recent advances and challenges within three critical topics for DM: (1) improving model scalability to facilitate dialog system modeling in new scenarios, (2) dealing with the data scarcity problem for dialog policy learning, and (3) enhancing the training efficiency to achieve better task-completion performance . We believe that this survey can shed a light on future research in dialog management.

Recent work in Dialogue Act classification has treated the task as a sequence labeling problem using hierarchical deep neural networks. We build on this prior work by leveraging the effectiveness of a context-aware self-attention mechanism coupled with a hierarchical recurrent neural network. We conduct extensive evaluations on standard Dialogue Act classification datasets and show significant improvement over state-of-the-art results on the Switchboard Dialogue Act (SwDA) Corpus. We also investigate the impact of different utterance-level representation learning methods and show that our method is effective at capturing utterance-level semantic text representations while maintaining high accuracy.

Mixed-initiative dialogue tasks involve repeated exchanges of information and conversational control. Conversational agents gain control by generating responses that follow particular dialogue intents or strategies, prescribed by a policy planner. The standard approach has been fine-tuning pre-trained language models to perform generation conditioned on these intents. However, these supervised generation models are limited by the cost and quality of data annotation. We instead prompt large language models as a drop-in replacement to fine-tuning on conditional generation. We formalize prompt construction for controllable mixed-initiative dialogue. Our findings show improvements over fine-tuning and ground truth responses according to human evaluation and automatic metrics for two tasks: PersuasionForGood and Emotional Support Conversations.

Mixed initiative in open-domain dialogue requires a system to pro-actively introduce new topics. The one-turn topic transition task explores how a system connects two topics in a cooperative and coherent manner. The goal of the task is to generate a "bridging" utterance connecting the new topic to the topic of the previous conversation turn. We are especially interested in commonsense explanations of how a new topic relates to what has been mentioned before. We first collect a new dataset of human one-turn topic transitions, which we call OTTers. We then explore different strategies used by humans when asked to complete such a task, and notice that the use of a bridging utterance to connect the two topics is the approach used the most. We finally show how existing state-of-the-art text generation models can be adapted to this task and examine the performance of these baselines on different splits of the OTTers data.

Debate is the process of exchanging viewpoints or convincing others on a particular issue. Recent research has provided empirical evidence that the persuasiveness of an argument is determined not only by language usage but also by communicator characteristics. Researchers have paid much attention to aspects of languages, such as linguistic features and discourse structures, but combining argument persuasiveness and impact with the social personae of the audience has not been explored due to the difficulty and complexity. We have observed the impressive simulation and personification capability of ChatGPT, indicating a giant pre-trained language model may function as an individual to provide personae and exert unique influences based on diverse background knowledge. Therefore, we propose a persona knowledge-aligned framework for argument quality assessment tasks from the audience side. This is the first work that leverages the emergence of ChatGPT and injects such audience personae knowledge into smaller language models via prompt tuning. The performance of our pipeline demonstrates significant and consistent improvement compared to competitive architectures.

This survey provides a comprehensive review of research on multi-turn dialogue systems, with a particular focus on multi-turn dialogue systems based on large language models (LLMs). This paper aims to (a) give a summary of existing LLMs and approaches for adapting LLMs to downstream tasks; (b) elaborate recent advances in multi-turn dialogue systems, covering both LLM-based open-domain dialogue (ODD) and task-oriented dialogue (TOD) systems, along with datasets and evaluation metrics; (c) discuss some future emphasis and recent research problems arising from the development of LLMs and the increasing demands on multi-turn dialogue systems.

Effective dialogue involves grounding, the process of establishing mutual knowledge that is essential for communication between people. Modern dialogue systems are not explicitly trained to build common ground, and therefore overlook this important aspect of communication. Improvisational theater (improv) intrinsically contains a high proportion of dialogue focused on building common ground, and makes use of the yes-and principle, a strong grounding speech act, to establish coherence and an actionable objective reality. We collect a corpus of more than 26,000 yes-and turns, transcribing them from improv dialogues and extracting them from larger, but more sparsely populated movie script dialogue corpora, via a bootstrapped classifier. We fine-tune chit-chat dialogue systems with our corpus to encourage more grounded, relevant conversation and confirm these findings with human evaluations.

Medical dialogue systems (MDSs) aim to assist doctors and patients with a range of professional medical services, i.e., diagnosis, treatment and consultation. The development of MDSs is hindered because of a lack of resources. In particular. (1) there is no dataset with large-scale medical dialogues that covers multiple medical services and contains fine-grained medical labels (i.e., intents, actions, slots, values), and (2) there is no set of established benchmarks for MDSs for multi-domain, multi-service medical dialogues. In this paper, we present ReMeDi, a set of resource for medical dialogues. ReMeDi consists of two parts, the ReMeDi dataset and the ReMeDi benchmarks. The ReMeDi dataset contains 96,965 conversations between doctors and patients, including 1,557 conversations with fine-gained labels. It covers 843 types of diseases, 5,228 medical entities, and 3 specialties of medical services across 40 domains. To the best of our knowledge, the ReMeDi dataset is the only medical dialogue dataset that covers multiple domains and services, and has fine-grained medical labels. The second part of the ReMeDi resources consists of a set of state-of-the-art models for (medical) dialogue generation. The ReMeDi benchmark has the following methods: (1) pretrained models (i.e., BERT-WWM, BERT-MED, GPT2, and MT5) trained, validated, and tested on the ReMeDi dataset, and (2) a self-supervised contrastive learning(SCL) method to expand the ReMeDi dataset and enhance the training of the state-of-the-art pretrained models. We describe the creation of the ReMeDi dataset, the ReMeDi benchmarking methods, and establish experimental results using the ReMeDi benchmarking methods on the ReMeDi dataset for future research to compare against. With this paper, we share the dataset, implementations of the benchmarks, and evaluation scripts.

This is a report on the NSF Future Directions Workshop on Automatic Evaluation of Dialog. The workshop explored the current state of the art along with its limitations and suggested promising directions for future work in this important and very rapidly changing area of research.

Goal-directed dialogue systems aim to proactively reach a pre-determined target through multi-turn conversations. The key to achieving this task lies in planning dialogue paths that smoothly and coherently direct conversations towards the target. However, this is a challenging and under-explored task. In this work, we propose a coherent dialogue planning approach that uses a stochastic process to model the temporal dynamics of dialogue paths. We define a latent space that captures the coherence of goal-directed behavior using a Brownian bridge process, which allows us to incorporate user feedback flexibly in dialogue planning. Based on the derived latent trajectories, we generate dialogue paths explicitly using pre-trained language models. We finally employ these paths as natural language prompts to guide dialogue generation. Our experiments show that our approach generates more coherent utterances and achieves the goal with a higher success rate.

In this paper, we introduce the first evaluation of Chinese human-computer dialogue technology. We detail the evaluation scheme, tasks, metrics and how to collect and annotate the data for training, developing and test. The evaluation includes two tasks, namely user intent classification and online testing of task-oriented dialogue. To consider the different sources of the data for training and developing, the first task can also be divided into two sub tasks. Both the two tasks are coming from the real problems when using the applications developed by industry. The evaluation data is provided by the iFLYTEK Corporation. Meanwhile, in this paper, we publish the evaluation results to present the current performance of the participants in the two tasks of Chinese human-computer dialogue technology. Moreover, we analyze the existing problems of human-computer dialogue as well as the evaluation scheme itself.

Existing datasets for audio understanding primarily focus on single-turn interactions (i.e. audio captioning, audio question answering) for describing audio in natural language, thus limiting understanding audio via interactive dialogue. To address this gap, we introduce Audio Dialogues: a multi-turn dialogue dataset containing 163.8k samples for general audio sounds and music. In addition to dialogues, Audio Dialogues also has question-answer pairs to understand and compare multiple input audios together. Audio Dialogues leverages a prompting-based approach and caption annotations from existing datasets to generate multi-turn dialogues using a Large Language Model (LLM). We evaluate existing audio-augmented large language models on our proposed dataset to demonstrate the complexity and applicability of Audio Dialogues. Our code for generating the dataset will be made publicly available. Detailed prompts and generated dialogues can be found on the demo website https://audiodialogues.github.io/.

We report the results of DialogSum Challenge, the shared task on summarizing real-life scenario dialogues at INLG 2022. Four teams participate in this shared task and three submit their system reports, exploring different methods to improve the performance of dialogue summarization. Although there is a great improvement over the baseline models regarding automatic evaluation metrics, such as Rouge scores, we find that there is a salient gap between model generated outputs and human annotated summaries by human evaluation from multiple aspects. These findings demonstrate the difficulty of dialogue summarization and suggest that more fine-grained evaluatuion metrics are in need.

Multi-turn dialogues between a child and a caregiver are characterized by a property called contingency - that is, prompt, direct, and meaningful exchanges between interlocutors. We introduce ContingentChat, a teacher-student framework that benchmarks and improves multi-turn contingency in a BabyLM trained on 100M words. Using a novel alignment dataset for post-training, BabyLM generates responses that are more grammatical and cohesive. Experiments with adaptive teacher decoding strategies show limited additional gains. ContingentChat demonstrates the benefits of targeted post-training for dialogue quality and indicates that contingency remains a challenging goal for BabyLMs.

Despite tremendous advancements in dialogue systems, stable evaluation still requires human judgments producing notoriously high-variance metrics due to their inherent subjectivity. Moreover, methods and labels in dialogue evaluation are not fully standardized, especially for open-domain chats, with a lack of work to compare and assess the validity of those approaches. The use of inconsistent evaluation can misinform the performance of a dialogue system, which becomes a major hurdle to enhance it. Thus, a dimensional evaluation of chat-oriented open-domain dialogue systems that reliably measures several aspects of dialogue capabilities is desired. This paper presents a novel human evaluation method to estimate the rates of many dialogue system behaviors. Our method is used to evaluate four state-of-the-art open-domain dialogue systems and compared with existing approaches. The analysis demonstrates that our behavior method is more suitable than alternative Likert-style or comparative approaches for dimensional evaluation of these systems.

Dialogue response generation has made significant progress, but most research has focused on dyadic dialogue. In contrast, multi-party dialogues involve more participants, each potentially discussing different topics, making the task more complex. Current methods often rely on graph neural networks to model dialogue context, which helps capture the structural dynamics of multi-party conversations. However, these methods are heavily dependent on intricate graph structures and dataset annotations, and they often overlook the distinct speaking styles of participants. To address these challenges, we propose CMR, a Contrastive learning-based Multi-party dialogue Response generation model. CMR uses self-supervised contrastive learning to better distinguish "who says what." Additionally, by comparing speakers within the same conversation, the model captures differences in speaking styles and thematic transitions. To the best of our knowledge, this is the first approach to apply contrastive learning in multi-party dialogue generation. Experimental results show that CMR significantly outperforms state-of-the-art models in multi-party dialogue response tasks.

Emotion Support Conversation (ESC) is an emerging and challenging task with the goal of reducing the emotional distress of people. Previous attempts fail to maintain smooth transitions between utterances in ESC because they ignore to grasp the fine-grained transition information at each dialogue turn. To solve this problem, we propose to take into account turn-level state Transitions of ESC (TransESC) from three perspectives, including semantics transition, strategy transition and emotion transition, to drive the conversation in a smooth and natural way. Specifically, we construct the state transition graph with a two-step way, named transit-then-interact, to grasp such three types of turn-level transition information. Finally, they are injected into the transition-aware decoder to generate more engaging responses. Both automatic and human evaluations on the benchmark dataset demonstrate the superiority of TransESC to generate more smooth and effective supportive responses. Our source code is available at https://github.com/circle-hit/TransESC.

This article presents the Cogni-CISMeF project, which aims at improving medical information search in the CISMeF system (Catalog and Index of French-language health resources) by including a conversational agent to interact with the user in natural language. To study the cognitive processes involved during the information search, a bottom-up methodology was adopted. Experimentation has been set up to obtain human dialogs between a user (playing the role of patient) dealing with medical information search and a CISMeF expert refining the request. The analysis of these dialogs underlined the use of discursive evidence: vocabulary, reformulation, implicit or explicit expression of user intentions, conversational sequences, etc. A model of artificial agent is proposed. It leads the user in its information search by proposing to him examples, assistance and choices. This model was implemented and integrated in the CISMeF system. ---- Cet article d\'ecrit le projet Cogni-CISMeF qui propose un module de dialogue Homme-Machine \`a int\'egrer dans le syst\`eme d'indexation de connaissances m\'edicales CISMeF (Catalogue et Index des Sites M\'edicaux Francophones). Nous avons adopt\'e une d\'emarche de mod\'elisation cognitive en proc\'edant \`a un recueil de corpus de dialogues entre un utilisateur (jouant le r\^ole d'un patient) d\'esirant une information m\'edicale et un expert CISMeF af inant cette demande pour construire la requ\^ete. Nous avons analys\'e la structure des dialogues ainsi obtenus et avons \'etudi\'e un certain nombre d'indices discursifs : vocabulaire employ\'e, marques de reformulation, commentaires m\'eta et \'epilinguistiques, expression implicite ou explicite des intentions de l'utilisateur, encha\^inement conversationnel, etc. De cette analyse, nous avons construit un mod\`ele d'agent artificiel dot\'e de capacit\'es cognitives capables d'aider l'utilisateur dans sa t\^ache de recherche d'information. Ce mod\`ele a \'et\'e impl\'ement\'e et int\'egr\'e dans le syst\`eme CISMeF.

Creating multilingual task-oriented dialogue (TOD) agents is challenging due to the high cost of training data acquisition. Following the research trend of improving training data efficiency, we show for the first time, that in-context learning is sufficient to tackle multilingual TOD. To handle the challenging dialogue state tracking (DST) subtask, we break it down to simpler steps that are more compatible with in-context learning where only a handful of few-shot examples are used. We test our approach on the multilingual TOD dataset X-RiSAWOZ, which has 12 domains in Chinese, English, French, Korean, Hindi, and code-mixed Hindi-English. Our turn-by-turn DST accuracy on the 6 languages range from 55.6% to 80.3%, seemingly worse than the SOTA results from fine-tuned models that achieve from 60.7% to 82.8%; our BLEU scores in the response generation (RG) subtask are also significantly lower than SOTA. However, after manual evaluation of the validation set, we find that by correcting gold label errors and improving dataset annotation schema, GPT-4 with our prompts can achieve (1) 89.6%-96.8% accuracy in DST, and (2) more than 99% correct response generation across different languages. This leads us to conclude that current automatic metrics heavily underestimate the effectiveness of in-context learning.

Objectives: While Large Language Models (LLMs) have been widely used to assist clinicians and support patients, no existing work has explored dialogue systems for standard diagnostic interviews and assessments. This study aims to bridge the gap in mental healthcare accessibility by developing an LLM-powered dialogue system that replicates clinician behavior. Materials and Methods: We introduce TRUST, a framework of cooperative LLM modules capable of conducting formal diagnostic interviews and assessments for Post-Traumatic Stress Disorder (PTSD). To guide the generation of appropriate clinical responses, we propose a Dialogue Acts schema specifically designed for clinical interviews. Additionally, we develop a patient simulation approach based on real-life interview transcripts to replace time-consuming and costly manual testing by clinicians. Results: A comprehensive set of evaluation metrics is designed to assess the dialogue system from both the agent and patient simulation perspectives. Expert evaluations by conversation and clinical specialists show that TRUST performs comparably to real-life clinical interviews. Discussion: Our system performs at the level of average clinicians, with room for future enhancements in communication styles and response appropriateness. Conclusions: Our TRUST framework shows its potential to facilitate mental healthcare availability.

Task-oriented dialogue is often decomposed into three tasks: understanding user input, deciding actions, and generating a response. While such decomposition might suggest a dedicated model for each sub-task, we find a simple, unified approach leads to state-of-the-art performance on the MultiWOZ dataset. SimpleTOD is a simple approach to task-oriented dialogue that uses a single, causal language model trained on all sub-tasks recast as a single sequence prediction problem. This allows SimpleTOD to fully leverage transfer learning from pre-trained, open domain, causal language models such as GPT-2. SimpleTOD improves over the prior state-of-the-art in joint goal accuracy for dialogue state tracking, and our analysis reveals robustness to noisy annotations in this setting. SimpleTOD also improves the main metrics used to evaluate action decisions and response generation in an end-to-end setting: inform rate by 8.1 points, success rate by 9.7 points, and combined score by 7.2 points.

Currently, dialogue systems have achieved high performance in processing text-based communication. However, they have not yet effectively incorporated visual information, which poses a significant challenge. Furthermore, existing models that incorporate images in dialogue generation focus on discussing the image itself. Our proposed approach presents a novel perspective on multi-modal dialogue systems, which interprets the image in the context of the dialogue. By doing so, we aim to expand the capabilities of current dialogue systems and transition them from single modality (text) to multi-modality. However, there is a lack of validated English datasets that contain both images and dialogue contexts for this task. Thus, we propose a two-stage approach to automatically construct a multi-modal dialogue dataset. In the first stage, we utilize text-to-image similarity and sentence similarity to identify which utterances could be replaced with an image. In the second stage, we replace those utterances by selecting a subset of relevant images and filtering them with a visual question answering model. We used this approach, along with additional labeling, to create the IMage Augmented multi-modal Dialogue dataset (IMAD), which can serve as a validated dataset for this task. Furthermore, we propose a baseline model trained on this dataset, which outperforms model trained on the same data without images and BlenderBot.

Recent open-domain dialogue models have brought numerous breakthroughs. However, building a chat system is not scalable since it often requires a considerable volume of human-human dialogue data, especially when enforcing features such as persona, style, or safety. In this work, we study the challenge of imposing roles on open-domain dialogue systems, with the goal of making the systems maintain consistent roles while conversing naturally with humans. To accomplish this, the system must satisfy a role specification that includes certain conditions on the stated features as well as a system policy on whether or not certain types of utterances are allowed. For this, we propose an efficient data collection framework leveraging in-context few-shot learning of large-scale language models for building role-satisfying dialogue dataset from scratch. We then compare various architectures for open-domain dialogue systems in terms of meeting role specifications while maintaining conversational abilities. Automatic and human evaluations show that our models return few out-of-bounds utterances, keeping competitive performance on general metrics. We release a Korean dialogue dataset we built for further research.

Dialogue Act recognition associate dialogue acts (i.e., semantic labels) to utterances in a conversation. The problem of associating semantic labels to utterances can be treated as a sequence labeling problem. In this work, we build a hierarchical recurrent neural network using bidirectional LSTM as a base unit and the conditional random field (CRF) as the top layer to classify each utterance into its corresponding dialogue act. The hierarchical network learns representations at multiple levels, i.e., word level, utterance level, and conversation level. The conversation level representations are input to the CRF layer, which takes into account not only all previous utterances but also their dialogue acts, thus modeling the dependency among both, labels and utterances, an important consideration of natural dialogue. We validate our approach on two different benchmark data sets, Switchboard and Meeting Recorder Dialogue Act, and show performance improvement over the state-of-the-art methods by 2.2% and 4.1% absolute points, respectively. It is worth noting that the inter-annotator agreement on Switchboard data set is 84%, and our method is able to achieve the accuracy of about 79% despite being trained on the noisy data.

Dialogue contradiction is a critical issue in open-domain dialogue systems. The contextualization nature of conversations makes dialogue contradiction detection rather challenging. In this work, we propose a benchmark for Contradiction Detection in Chinese Conversations, namely CDConv. It contains 12K multi-turn conversations annotated with three typical contradiction categories: Intra-sentence Contradiction, Role Confusion, and History Contradiction. To efficiently construct the CDConv conversations, we devise a series of methods for automatic conversation generation, which simulate common user behaviors that trigger chatbots to make contradictions. We conduct careful manual quality screening of the constructed conversations and show that state-of-the-art Chinese chatbots can be easily goaded into making contradictions. Experiments on CDConv show that properly modeling contextual information is critical for dialogue contradiction detection, but there are still unresolved challenges that require future research.

The Dialog State Tracking Challenge 4 (DSTC 4) proposes several pilot tasks. In this paper, we focus on the spoken language understanding pilot task, which consists of tagging a given utterance with speech acts and semantic slots. We compare different classifiers: the best system obtains 0.52 and 0.67 F1-scores on the test set for speech act recognition for the tourist and the guide respectively, and 0.52 F1-score for semantic tagging for both the guide and the tourist.

Dungeons & Dragons (D&D) is a tabletop roleplaying game with complex natural language interactions between players and hidden state information. Recent work has shown that large language models (LLMs) that have access to state information can generate higher quality game turns than LLMs that use dialog history alone. However, previous work used game state information that was heuristically created and was not a true gold standard game state. We present FIREBALL, a large dataset containing nearly 25,000 unique sessions from real D&D gameplay on Discord with true game state info. We recorded game play sessions of players who used the Avrae bot, which was developed to aid people in playing D&D online, capturing language, game commands and underlying game state information. We demonstrate that FIREBALL can improve natural language generation (NLG) by using Avrae state information, improving both automated metrics and human judgments of quality. Additionally, we show that LLMs can generate executable Avrae commands, particularly after finetuning.

In this paper, we propose to use deep policy networks which are trained with an advantage actor-critic method for statistically optimised dialogue systems. First, we show that, on summary state and action spaces, deep Reinforcement Learning (RL) outperforms Gaussian Processes methods. Summary state and action spaces lead to good performance but require pre-engineering effort, RL knowledge, and domain expertise. In order to remove the need to define such summary spaces, we show that deep RL can also be trained efficiently on the original state and action spaces. Dialogue systems based on partially observable Markov decision processes are known to require many dialogues to train, which makes them unappealing for practical deployment. We show that a deep RL method based on an actor-critic architecture can exploit a small amount of data very efficiently. Indeed, with only a few hundred dialogues collected with a handcrafted policy, the actor-critic deep learner is considerably bootstrapped from a combination of supervised and batch RL. In addition, convergence to an optimal policy is significantly sped up compared to other deep RL methods initialized on the data with batch RL. All experiments are performed on a restaurant domain derived from the Dialogue State Tracking Challenge 2 (DSTC2) dataset.

This paper introduces the Ubuntu Dialogue Corpus, a dataset containing almost 1 million multi-turn dialogues, with a total of over 7 million utterances and 100 million words. This provides a unique resource for research into building dialogue managers based on neural language models that can make use of large amounts of unlabeled data. The dataset has both the multi-turn property of conversations in the Dialog State Tracking Challenge datasets, and the unstructured nature of interactions from microblog services such as Twitter. We also describe two neural learning architectures suitable for analyzing this dataset, and provide benchmark performance on the task of selecting the best next response.

Building universal dialogue systems that operate across multiple domains/APIs and generalize to new ones with minimal overhead is a critical challenge. Recent works have leveraged natural language descriptions of schema elements to enable such systems; however, descriptions only indirectly convey schema semantics. In this work, we propose Show, Don't Tell, which prompts seq2seq models with a labeled example dialogue to show the semantics of schema elements rather than tell the model through descriptions. While requiring similar effort from service developers as generating descriptions, we show that using short examples as schema representations with large language models results in state-of-the-art performance on two popular dialogue state tracking benchmarks designed to measure zero-shot generalization - the Schema-Guided Dialogue dataset and the MultiWOZ leave-one-out benchmark.

Multilingual task-oriented dialogue (ToD) facilitates access to services and information for many (communities of) speakers. Nevertheless, the potential of this technology is not fully realised, as current datasets for multilingual ToD - both for modular and end-to-end modelling - suffer from severe limitations. 1) When created from scratch, they are usually small in scale and fail to cover many possible dialogue flows. 2) Translation-based ToD datasets might lack naturalness and cultural specificity in the target language. In this work, to tackle these limitations we propose a novel outline-based annotation process for multilingual ToD datasets, where domain-specific abstract schemata of dialogue are mapped into natural language outlines. These in turn guide the target language annotators in writing a dialogue by providing instructions about each turn's intents and slots. Through this process we annotate a new large-scale dataset for training and evaluation of multilingual and cross-lingual ToD systems. Our Cross-lingual Outline-based Dialogue dataset (termed COD) enables natural language understanding, dialogue state tracking, and end-to-end dialogue modelling and evaluation in 4 diverse languages: Arabic, Indonesian, Russian, and Kiswahili. Qualitative and quantitative analyses of COD versus an equivalent translation-based dataset demonstrate improvements in data quality, unlocked by the outline-based approach. Finally, we benchmark a series of state-of-the-art systems for cross-lingual ToD, setting reference scores for future work and demonstrating that COD prevents over-inflated performance, typically met with prior translation-based ToD datasets.

Neural task-oriented dialogue systems often struggle to smoothly interface with a knowledge base. In this work, we seek to address this problem by proposing a new neural dialogue agent that is able to effectively sustain grounded, multi-domain discourse through a novel key-value retrieval mechanism. The model is end-to-end differentiable and does not need to explicitly model dialogue state or belief trackers. We also release a new dataset of 3,031 dialogues that are grounded through underlying knowledge bases and span three distinct tasks in the in-car personal assistant space: calendar scheduling, weather information retrieval, and point-of-interest navigation. Our architecture is simultaneously trained on data from all domains and significantly outperforms a competitive rule-based system and other existing neural dialogue architectures on the provided domains according to both automatic and human evaluation metrics.

Current approaches for controlling dialogue response generation are primarily focused on high-level attributes like style, sentiment, or topic. In this work, we focus on constrained long-term dialogue generation, which involves more fine-grained control and requires a given set of control words to appear in generated responses. This setting requires a model to not only consider the generation of these control words in the immediate context, but also produce utterances that will encourage the generation of the words at some time in the (possibly distant) future. We define the problem of constrained long-term control for dialogue generation, identify gaps in current methods for evaluation, and propose new metrics that better measure long-term control. We also propose a retrieval-augmented method that improves performance of long-term controlled generation via logit modification techniques. We show through experiments on three task-oriented dialogue datasets that our metrics better assess dialogue control relative to current alternatives and that our method outperforms state-of-the-art constrained generation baselines.

Indirect User Requests (IURs), such as "It's cold in here" instead of "Could you please increase the temperature?" are common in human-human task-oriented dialogue and require world knowledge and pragmatic reasoning from the listener. While large language models (LLMs) can handle these requests effectively, smaller models deployed on virtual assistants often struggle due to resource constraints. Moreover, existing task-oriented dialogue benchmarks lack sufficient examples of complex discourse phenomena such as indirectness. To address this, we propose a set of linguistic criteria along with an LLM-based pipeline for generating realistic IURs to test natural language understanding (NLU) and dialogue state tracking (DST) models before deployment in a new domain. We also release IndirectRequests, a dataset of IURs based on the Schema Guided Dialog (SGD) corpus, as a comparative testbed for evaluating the performance of smaller models in handling indirect requests.

Task-oriented dialogue systems are broadly used in virtual assistants and other automated services, providing interfaces between users and machines to facilitate specific tasks. Nowadays, task-oriented dialogue systems have greatly benefited from pre-trained language models (PLMs). However, their task-solving performance is constrained by the inherent capacities of PLMs, and scaling these models is expensive and complex as the model size becomes larger. To address these challenges, we propose Soft Mixture-of-Expert Task-Oriented Dialogue system (SMETOD) which leverages an ensemble of Mixture-of-Experts (MoEs) to excel at subproblems and generate specialized outputs for task-oriented dialogues. SMETOD also scales up a task-oriented dialogue system with simplicity and flexibility while maintaining inference efficiency. We extensively evaluate our model on three benchmark functionalities: intent prediction, dialogue state tracking, and dialogue response generation. Experimental results demonstrate that SMETOD achieves state-of-the-art performance on most evaluated metrics. Moreover, comparisons against existing strong baselines show that SMETOD has a great advantage in the cost of inference and correctness in problem-solving.

Task-oriented Dialogue (ToD) agents are mostly limited to a few widely-spoken languages, mainly due to the high cost of acquiring training data for each language. Existing low-cost approaches that rely on cross-lingual embeddings or naive machine translation sacrifice a lot of accuracy for data efficiency, and largely fail in creating a usable dialogue agent. We propose automatic methods that use ToD training data in a source language to build a high-quality functioning dialogue agent in another target language that has no training data (i.e. zero-shot) or a small training set (i.e. few-shot). Unlike most prior work in cross-lingual ToD that only focuses on Dialogue State Tracking (DST), we build an end-to-end agent. We show that our approach closes the accuracy gap between few-shot and existing full-shot methods for ToD agents. We achieve this by (1) improving the dialogue data representation, (2) improving entity-aware machine translation, and (3) automatic filtering of noisy translations. We evaluate our approach on the recent bilingual dialogue dataset BiToD. In Chinese to English transfer, in the zero-shot setting, our method achieves 46.7% and 22.0% in Task Success Rate (TSR) and Dialogue Success Rate (DSR) respectively. In the few-shot setting where 10% of the data in the target language is used, we improve the state-of-the-art by 15.2% and 14.0%, coming within 5% of full-shot training.

Perceiving multi-modal information and fulfilling dialogues with humans is a long-term goal of artificial intelligence. Pre-training is commonly regarded as an effective approach for multi-modal dialogue. However, due to the limited availability of multi-modal dialogue data, there is still scarce research on multi-modal dialogue pre-training. Yet another intriguing challenge emerges from the encompassing nature of multi-modal dialogue, which involves various modalities and tasks. Moreover, new forms of tasks may arise at unpredictable points in the future. Hence, it is essential for designed multi-modal dialogue models to possess sufficient flexibility to adapt to such scenarios. This paper proposes PaCE, a unified, structured, compositional multi-modal dialogue pre-training framework. It utilizes a combination of several fundamental experts to accommodate multiple dialogue-related tasks and can be pre-trained using limited dialogue and extensive non-dialogue multi-modal data. Furthermore, we propose a progressive training method where old experts from the past can assist new experts, facilitating the expansion of their capabilities. Experimental results demonstrate that PaCE achieves state-of-the-art results on eight multi-modal dialog benchmarks.

Large language models (LLMs) are widely used as general-purpose knowledge sources, but they rely on parametric knowledge, limiting explainability and trustworthiness. In task-oriented dialogue (TOD) systems, this separation is explicit, using an external database structured by an explicit ontology to ensure explainability and controllability. However, building such ontologies requires manual labels or supervised training. We introduce TeQoDO: a Text-to-SQL task-oriented Dialogue Ontology construction method. Here, an LLM autonomously builds a TOD ontology from scratch without supervision using its inherent SQL programming capabilities combined with dialogue theory provided in the prompt. We show that TeQoDO outperforms transfer learning approaches, and its constructed ontology is competitive on a downstream dialogue state tracking task. Ablation studies demonstrate the key role of dialogue theory. TeQoDO also scales to allow construction of much larger ontologies, which we investigate on a Wikipedia and ArXiv dataset. We view this as a step towards broader application of ontologies to increase LLM explainability.

Virtual assistants such as Google Assistant, Alexa and Siri provide a conversational interface to a large number of services and APIs spanning multiple domains. Such systems need to support an ever-increasing number of services with possibly overlapping functionality. Furthermore, some of these services have little to no training data available. Existing public datasets for task-oriented dialogue do not sufficiently capture these challenges since they cover few domains and assume a single static ontology per domain. In this work, we introduce the the Schema-Guided Dialogue (SGD) dataset, containing over 16k multi-domain conversations spanning 16 domains. Our dataset exceeds the existing task-oriented dialogue corpora in scale, while also highlighting the challenges associated with building large-scale virtual assistants. It provides a challenging testbed for a number of tasks including language understanding, slot filling, dialogue state tracking and response generation. Along the same lines, we present a schema-guided paradigm for task-oriented dialogue, in which predictions are made over a dynamic set of intents and slots, provided as input, using their natural language descriptions. This allows a single dialogue system to easily support a large number of services and facilitates simple integration of new services without requiring additional training data. Building upon the proposed paradigm, we release a model for dialogue state tracking capable of zero-shot generalization to new APIs, while remaining competitive in the regular setting.