# Huggingface credit card binding deduction and refund
**URL:**
**Author:**  [@Sean199409](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2FSean199409)%5C
**Post date:** [September 16, 2024, 3:49pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fhuggingface-credit-card-binding-deduction-and-refund%2F106933%2F1 "2024-09-16T15:49:30Z")
I called the HuggingFace model training cloud service and was asked to bind a credit card. However, due to network fluctuations, I was deducted 10 US dollars twice in a row when I connected the card. In the end, the card was not connected. How can I refund the money? I can’t get in touch. Customer service, you guys are really unprofessional.
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**Author:**  [@meganariley](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2Fmeganariley)%5C
**Post date:** [September 17, 2024, 2:50pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fhuggingface-credit-card-binding-deduction-and-refund%2F106933%2F2 "2024-09-17T14:50:26Z")
Hi @Sean199409 When a payment method is added to an account, we’ll validate the card with a $10 hold, but don’t worry - this is not charged and the hold should clear within a few business days.
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**Author:**  [@davidberenstein1957](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2Fdavidberenstein1957)%5C
**Post date:** [January 26, 2025, 12:07pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fhuggingface-credit-card-binding-deduction-and-refund%2F106933%2F4 "2025-01-26T12:07:46Z")
Hi, I noticed there is some card information in this post. Perhaps it would be safe to invalidate the card.
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**Author:**  [@gokstad](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2Fgokstad)%5C
**Post date:** [January 26, 2025, 2:37pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fhuggingface-credit-card-binding-deduction-and-refund%2F106933%2F5 "2025-01-26T14:37:00Z")
-Does something that causes multiple charges to his account.
-Calls the company “unprofessional”.
-Proceeds to post his credit card info and home address online.
Clearly it’s not their lack of professionalism nor a fault in their system. You just should not be allowed to own a credit card.
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**Author:**  [@pavi301](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2Fpavi301)%5C
**Post date:** [January 31, 2025, 7:07pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fhuggingface-credit-card-binding-deduction-and-refund%2F106933%2F6 "2025-01-31T19:07:04Z")
Yeah, i was wondering the same.
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**Author:**  [@SirComptable](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2FSirComptable)%5C
**Post date:** [July 31, 2025, 11:47pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fhuggingface-credit-card-binding-deduction-and-refund%2F106933%2F7 "2025-07-31T23:47:17Z")
Hi,
I tried to add a payment method but my card was rejected however I was deducted twice in a row. how can I refund my money???
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**Author:**  [@gustavolanzelotti](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2Fgustavolanzelotti)%5C
**Post date:** [August 13, 2025, 11:08pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fhuggingface-credit-card-binding-deduction-and-refund%2F106933%2F8 "2025-08-13T23:08:36Z")
I couldn’t pay to use the platform with two different credit cards. They charged the amount and didn’t debit it from my card statement. There’s no support available to contact me. What’s my situation? Tomorrow will be a week. Totaling $20, how can I recommend a platform like that?
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**Author:**  [@John6666](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2FJohn6666)%5C
**Post date:** [August 13, 2025, 11:44pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fhuggingface-credit-card-binding-deduction-and-refund%2F106933%2F9 "2025-08-13T23:44:36Z")
> There’s no support available to contact me.
[billing@huggingface.co](mailto:billing@huggingface.co) is support for billing.
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**Author:**  [@Kemax](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2FKemax)%5C
**Post date:** [August 27, 2025, 6:36am UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fhuggingface-credit-card-binding-deduction-and-refund%2F106933%2F10 "2025-08-27T06:36:10Z")
Honestly, HF is supposed to be a paragon of excellence in this regards. But unfortunately, it’s not.
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**Author:**  [@meganariley](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2Fmeganariley)%5C
**Post date:** [August 27, 2025, 3:20pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fhuggingface-credit-card-binding-deduction-and-refund%2F106933%2F11 "2025-08-27T15:20:40Z")
Hi @Kemax Thanks for emailing support today! I’ve responded to your email but please feel free to follow up with [billing@huggingface.co](mailto:billing@huggingface.co) if you have other questions.
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**Author:**  [@Kemax](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2FKemax)%5C
**Post date:** [August 27, 2025, 5:29pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fhuggingface-credit-card-binding-deduction-and-refund%2F106933%2F12 "2025-08-27T17:29:23Z")
Thank you, Megan. I have been refunded.
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**Author:**  [@pramodshetty001](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2Fpramodshetty001)%5C
**Post date:** [January 18, 2026, 4:54pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fhuggingface-credit-card-binding-deduction-and-refund%2F106933%2F13 "2026-01-18T16:54:33Z")
How long did it take?
and you got refunded, so there is no possibility of a PRO plan for you?