# Payment Processed but PRO Subscription Not Activated
**URL:**
**Author:**  [@Attilio90](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2FAttilio90)%5C
**Post date:** [March 9, 2025, 11:46am UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fpayment-processed-but-pro-subscription-not-activated%2F144873%2F1 "2025-03-09T11:46:23Z")
Hi everyone,
I recently subscribed to the **Hugging Face PRO plan** , and the payment has been successfully deducted from my card. However, my account is still not showing as PRO, and the transaction is not visible in my **Billing Dashboard**.
Here are the details:
- **Account username:** [Attilio90]
- **Payment date:** [09/03/2025]
- **Amount charged:** $9
- **Billing dashboard shows no active PRO subscription**
I have already contacted **[billing@huggingface.co](mailto:billing@huggingface.co)**, but I haven’t received a resolution yet. Has anyone else experienced this issue? How long does it usually take to update the account?
Thanks for your help!
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**Author:**  [@John6666](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2FJohn6666)%5C
**Post date:** [March 9, 2025, 12:23pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fpayment-processed-but-pro-subscription-not-activated%2F144873%2F2 "2025-03-09T12:23:25Z")
In that case, you should be refunded. @meganariley
> [@Help! Account Not Active Error, I made a payment and it was not activated](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fhelp-account-not-active-error-i-made-a-payment-and-it-was-not-activated%2F144059%2F3)%3A
>
> Hey! Thanks for posting. When a payment method is added to an account, we’ll validate the card with a $10 hold, but don’t worry - this is not charged and the hold should clear within a few business days. Rest assured you have not yet been charged. I responded to your support email with additional information about the transaction.
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**Author:**  [@Attilio90](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2FAttilio90)%5C
**Post date:** [March 9, 2025, 12:48pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fpayment-processed-but-pro-subscription-not-activated%2F144873%2F3 "2025-03-09T12:48:16Z")
@meganariley
I **have already been charged** for the PRO plan ($9), but my account is still not activated. My **Billing Dashboard** doesn’t show any payment, even though the amount has been deducted from my card.
I have already contacted **[billing@huggingface.co](mailto:billing@huggingface.co)**, but I haven’t received a resolution yet. Could you please check my case?
Here’s my payment confirmation for reference (attached).
Thanks for your help! [[Screenshot-20250309-122053 hosted at ImgBB — ImgBB](https://ibb.co/Q3Q9X3L6)]
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**Author:**  [@Attilio90](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2FAttilio90)%5C
**Post date:** [March 10, 2025, 11:52am UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fpayment-processed-but-pro-subscription-not-activated%2F144873%2F4 "2025-03-10T11:52:30Z")
Hi, I still haven’t received a response from the Hugging Face support team.
It has now been **over 24 hours** , and my **PRO subscription is still not activated** even though the payment **was successfully processed (€9.39 on March 9, 2025).**
I already emailed **[billing@huggingface.co](mailto:billing@huggingface.co)** with proof of payment but received **no response so far**.
Could someone from the **Hugging Face team** please look into this issue? I need this resolved **ASAP**.
@meganariley or any other support staff, could you please check my case?
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**Author:**  [@Cosmos911](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2FCosmos911)%5C
**Post date:** [March 10, 2025, 12:45pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fpayment-processed-but-pro-subscription-not-activated%2F144873%2F5 "2025-03-10T12:45:54Z")
I have the same problem, it’s been more than 72 hours and my subscription has not been activated.
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**Author:**  [@John6666](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2FJohn6666)%5C
**Post date:** [March 10, 2025, 1:01pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fpayment-processed-but-pro-subscription-not-activated%2F144873%2F6 "2025-03-10T13:01:05Z")
From what other users have said, it seems to take around two weeks for the refund to be completed, depending on the credit card company. It seems that in some cases it can be quicker.
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**Author:**  [@Attilio90](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2FAttilio90)%5C
**Post date:** [March 10, 2025, 1:12pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fpayment-processed-but-pro-subscription-not-activated%2F144873%2F7 "2025-03-10T13:12:13Z")
More than the refund, I just want my PRO plan to be activated. This is not just about the money; it’s about the fact that they haven’t even activated the service I paid for. If they keep ignoring me, I will make sure to spread a lot of negative publicity about this situation.
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**Author:**  [@olivierenak](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2Folivierenak)%5C
**Post date:** [April 3, 2025, 2:21pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fpayment-processed-but-pro-subscription-not-activated%2F144873%2F8 "2025-04-03T14:21:38Z")
I had to think several times about switching to Pro Plan
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**Author:**  [@LuckyEnforceAgent](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2FLuckyEnforceAgent)%5C
**Post date:** [October 8, 2025, 11:54pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fpayment-processed-but-pro-subscription-not-activated%2F144873%2F9 "2025-10-08T23:54:59Z")
this is bull and is a lawsuite waiting to happen if the card is not able to be used it dosent need to take the money
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**Author:**  [@LuckyEnforceAgent](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2FLuckyEnforceAgent)%5C
**Post date:** [October 8, 2025, 11:58pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fpayment-processed-but-pro-subscription-not-activated%2F144873%2F10 "2025-10-08T23:58:28Z")
i should not have to waite two weeks for a refund yea it may only be ten bucks but how may ppl have never recived the money back because it such a hassel to get it back its allmost as if you guys do this on purpose to scam ppl out of money dont seem right to me and even though its only ten bucks its the principle and i will be talking to a law suit lawyer here real quick if i dont get my monjey back like now
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**Author:**  [@pramodshetty001](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Fu%2Fpramodshetty001)%5C
**Post date:** [January 18, 2026, 4:31pm UTC](/static-proxy?url=https%3A%2F%2Fdiscuss.huggingface.co%2Ft%2Fpayment-processed-but-pro-subscription-not-activated%2F144873%2F11 "2026-01-18T16:31:40Z")
did this issue resolve ever.
After i made the payment, it said your card is not usable something. So, I retried and it said the same thing. But when I checked my statement, the money 9$ was deducted twice. I mailed but its been 24 hours so far and no reply.